Job summary
Are you an experienced manager with NHS or Primary care management experience looking for a new opportunity in a supportive team who are innovative and open to new ideas?
We are a friendly practice, focussed on nurturing team members to deliver excellent patient care and are seeking a new Practice Manager to lead and support the team.
We are looking for a highly accomplished, motivated, and proactive individual with a demonstrable career in business and people management. You will need to have operational management experience, ideally within a small business and used to successful managing contract management, HR, compliance finance and IT. The successful candidate will be responsible for organisational leadership, service improvement and delivery of key targets across the full range of clinical and administrative areas within the practice including regulation compliance and oversight of patient feedback.
Working alongside the Partners and supported by an excellent administrative and clinical team, you will have the vision, willingness, natural curiosity, and drive to adapt and lead the practice in the new ways of working of Primary Care Networks and Integrated Care systems.
Main duties of the job
The successful candidate will have a can-do attitude with passion, vision and drive demonstrating robust operational management, leadership, HR, and communication skills. You will manage and take responsibility for all operational business including contract management, and work closely with the partners and the excellent existing team.
You will take ownership of regulatory requirements to meet CQC compliance, ensuring that excellent patient service is delivered and oversee the practice finances. You will share significant events and patient feedback with the team, identifying where improvements can be made then ensure that the team have training and development to meet patient and practice needs. In addition to this, you will lead on all aspects of health and safety and estates management.
You will have a proven track record of managing teams to deliver patient or customer services ideally within a regulated activity. You will be familiar with arranging meetings, ensuring agenda and minutes are produced in a timely way.
NHS experience is required for this role and primary care management experience is desirable.
Interviews will take place in person on the morning of Monday 17th July 2023.
The recruitment timescale is short so please ensure you are available to attend on 17th July. If you are unavailable, please advise us of this in your application along with other alternative dates.
About us
Mayfield Surgery is a single site GP practice with 9,800 patients.
Our practice philosophy is to provide the highest standards of healthcare and look after our team so they can look after our patients. Mayfield Surgery began life as a family concern and that ethos remains to facilitate a nurturing environment for staff that enables us to practice high quality family-based medicine.
There is a strong training and education ethos that runs through the entire clinical and non-clinical team at Mayfield Surgery. This is supported by the practice training Physician Associates and HCA apprentices. There are dedicated weekly team meetings, business reviews and by teaching and supporting nurse students. There is an active WhatsApp group and training has been delivered to support clinical interpretation of blood results to be responsive to patients needs.
The practice is cohesive with an open door, positive, non-hierarchical structure and really value the balance for all.All team members are allocated 1 additional day annual leave for their birthday each year.
The practice moved to a total triage model in March which has been hugely successful. They have now trained the other practices in the PCN and are being asked to support this across the wider footprint. They are about to launch a digital method of delivering chronic disease management which will be beneficial to patients
Job description
Job responsibilities
To maximise your opportunity to be shortlisted, you must provide details of your experience, knowledge, and skills in the following areas:
- Business operations management
- Management of premises, contracts, health and safety and human resources
- Delivery and improvement of patient services
- People management and development
- Knowledge and experience of working as a regulated provider (CQC)
Key responsibilities
Human Resources
Lead Human Resources in the appointment and management of team members
Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions
Knowledge of current employment legislation
Ensure appropriate support for recently appointed staff members
Good employee/employer relationships
Ensure that members of the existing staff team are aware of any changes that occur in the practice
Maintain good communication at all times with the practice team
Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
Ensure that suitable facilities are available to enable all staff to work within the Practice
Responsibility for the health and safety policy
Facilitate the development of a multi-disciplinary effective primary health care team
Encourage personal staff development and motivation
- Where necessary utilise support from employment lawyers to ensure Employment Law compliance for any disciplinary or dismissal process and after discussion with the partners take any legal advice as appropriate
Health and Safety
Responsible for safe and compliant estates and all aspects of Health and safety
Information Technology
Ensure the update of appropriate information governance systems
Work with IT support to ensure all practice IT and telephone systems are functioning effectively
Explore opportunities to further develop the practice and ensure initiatives already adopted are maintained
Ensure the DSP toolkit requirements are met
Patient Services
Responsible for the complaints system
Ensure that the Practice complies with contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and manage effective appointment systems
Routinely monitor and assess practice performance against patient access and demand targets
Manage the significant events system
Managing liaison and engagement of our PPG
Premises and Equipment
Represent the practice to negotiate leasing contracts and their renewals
Liaise with NHSEI in rent reviews
Ensure the premises are safe and compliant with relevant regulations
CQC
Responsibility for maintenance and compliance with CQC regulations for clinical and non-clinical areas
Communication
Ensure compliance with the latest NHS recommendations
Understand and maintain the practice communication systems
Share skills and expertise with others
Ensure continuity of practice staff and clinical meetings
Oversight of the Practice response to online feedback such as from NHS Choices and Google reviews
Coordinate the digital presence and communications via the practice website, social media, and SMS technology
Miscellaneous
- Other duties which may be decided upon by the partners from time to time.
Job description
Job responsibilities
To maximise your opportunity to be shortlisted, you must provide details of your experience, knowledge, and skills in the following areas:
- Business operations management
- Management of premises, contracts, health and safety and human resources
- Delivery and improvement of patient services
- People management and development
- Knowledge and experience of working as a regulated provider (CQC)
Key responsibilities
Human Resources
Lead Human Resources in the appointment and management of team members
Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions
Knowledge of current employment legislation
Ensure appropriate support for recently appointed staff members
Good employee/employer relationships
Ensure that members of the existing staff team are aware of any changes that occur in the practice
Maintain good communication at all times with the practice team
Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
Ensure that suitable facilities are available to enable all staff to work within the Practice
Responsibility for the health and safety policy
Facilitate the development of a multi-disciplinary effective primary health care team
Encourage personal staff development and motivation
- Where necessary utilise support from employment lawyers to ensure Employment Law compliance for any disciplinary or dismissal process and after discussion with the partners take any legal advice as appropriate
Health and Safety
Responsible for safe and compliant estates and all aspects of Health and safety
Information Technology
Ensure the update of appropriate information governance systems
Work with IT support to ensure all practice IT and telephone systems are functioning effectively
Explore opportunities to further develop the practice and ensure initiatives already adopted are maintained
Ensure the DSP toolkit requirements are met
Patient Services
Responsible for the complaints system
Ensure that the Practice complies with contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and manage effective appointment systems
Routinely monitor and assess practice performance against patient access and demand targets
Manage the significant events system
Managing liaison and engagement of our PPG
Premises and Equipment
Represent the practice to negotiate leasing contracts and their renewals
Liaise with NHSEI in rent reviews
Ensure the premises are safe and compliant with relevant regulations
CQC
Responsibility for maintenance and compliance with CQC regulations for clinical and non-clinical areas
Communication
Ensure compliance with the latest NHS recommendations
Understand and maintain the practice communication systems
Share skills and expertise with others
Ensure continuity of practice staff and clinical meetings
Oversight of the Practice response to online feedback such as from NHS Choices and Google reviews
Coordinate the digital presence and communications via the practice website, social media, and SMS technology
Miscellaneous
- Other duties which may be decided upon by the partners from time to time.
Person Specification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast-learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen, nurture and empathise
- Delegation and empowerment of staff
- Appropriate IT skills and computer literacy
- Leadership skills, including excellent people management skills
- Good time management
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Motivational with a growth mindset
Qualifications
Essential
- Evidence of a sound level of education
- Evidence of a commitment to continuing professional development
Desirable
- A level or equivalent
- Professional membership (IoL/CMI)
- Diploma in management
- Diploma in Primary Care
- CIPD member
Qualities
Essential
- Personable and approachable
- Self-motivated and confident able to work with minimal direction
- Adaptable and innovative
- Enthusiasm, with energy and drive
- Gains respect by example, with fairness, integrity & leadership
- Trustworthy, honest, reliable, caring, and sympathetic
- Proactive strategic thinking with a clear vision
- Confidential and conscientious
- Hard-working, reliable, and resourceful
- Willing to work flexible hours as necessary
- Considered, steady approach
- Diplomacy
Experience
Essential
- 3 years experience of successfully managing teams
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in an IT led environment
- 3 years experience of managing a small business
- NHS experience
Desirable
- Management experience in primary care
- Experience of working with regulatory bodies and preparing for inspections
- Working knowledge of IT/Business infrastructure and MS office
Person Specification
Skills
Essential
- A solutions focused approach to problem solving
- Intelligent with a fast-learning ability
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen, nurture and empathise
- Delegation and empowerment of staff
- Appropriate IT skills and computer literacy
- Leadership skills, including excellent people management skills
- Good time management
- Customer service and complaints resolution
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Motivational with a growth mindset
Qualifications
Essential
- Evidence of a sound level of education
- Evidence of a commitment to continuing professional development
Desirable
- A level or equivalent
- Professional membership (IoL/CMI)
- Diploma in management
- Diploma in Primary Care
- CIPD member
Qualities
Essential
- Personable and approachable
- Self-motivated and confident able to work with minimal direction
- Adaptable and innovative
- Enthusiasm, with energy and drive
- Gains respect by example, with fairness, integrity & leadership
- Trustworthy, honest, reliable, caring, and sympathetic
- Proactive strategic thinking with a clear vision
- Confidential and conscientious
- Hard-working, reliable, and resourceful
- Willing to work flexible hours as necessary
- Considered, steady approach
- Diplomacy
Experience
Essential
- 3 years experience of successfully managing teams
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Working in an IT led environment
- 3 years experience of managing a small business
- NHS experience
Desirable
- Management experience in primary care
- Experience of working with regulatory bodies and preparing for inspections
- Working knowledge of IT/Business infrastructure and MS office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
