Receptionist

Woodstock Bower Surgery

Information:

This job is now closed

Job summary

The Reception and Telephonist teams are integral to our Practice. They are our first point of call for our patients and process queries via the telephone, face to face or email.

You will have a varied role as you will act as the hub for all staff in the Practice, patients and attached staff.

Are you a skilled multi tasker who can remain calm under pressure, whilst providing outstanding patient care?

The post holder will be able to work under pressure, enjoy challenges and be flexible.

Main duties of the job

Welcome patients upon arrival in a courteous, friendly and efficient manner

Answer general enquiries, explaining surgery procedures/protocols, making new and follow up appointments and receiving and attending to requests for repeat prescriptions when required

Assist patients to complete necessary forms and documentation

Register patients according to practice protocol

Extract patient notes according to secretarial instructions

Deal with incoming and outgoing post

Deal with daily tasks and emails

Maintain stock and office supplies

Wherever possible, answer the telephone within 4 rings

Receive and record requests for home visits and make sure the correct details are recorded

Book patient transport when needed

Receive messages for attached staff and in-house staff and make sure they are passed to them as soon as possible

File and extract records in alphabetical order

Keep the waiting area and reception clean and tidy

At the end of your working day, make sure that any existing problems are passed on to a colleague so that they can be dealt with

Have a good working knowledge of System One

Undertaking any duties, within your remit, as may be determined from time to time you may be asked to do

Work flexibly to support the needs of the practice

About us

Woodstock Bower Surgery has 5 GPs, 2 ANPS and a large team of nursing staff. We also have a wide variety of administrative support.

The Doctors and staff at the surgery are proud to offer the highest standard of patient care.

We run a number of clinics, including Chronic Disease Management, childhood vaccinations, travel clinics and have access to many other services.

We offer a full support package with NHS benefits. A knowledge of System One would be desirable but not essential.

If you would like to join our friendly team, please apply within.

Job description

Job responsibilities

WOODSTOCK BOWER SURGERY

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: Line Manager/Practice Manager

Duties and Responsibilities:

Welcome patients upon arrival in a courteous, friendly and efficient manner

Answer general enquiries, explaining surgery procedures/protocols, making new and follow up appointments and receiving and attending to requests for repeat prescriptions when required

Assist patients to complete necessary forms and documentation

Register patients according to practice protocol

Extract patient notes according to secretarial instructions

Deal with incoming and outgoing post

Deal with daily tasks and emails

Maintain stock and office supplies

Wherever possible, answer the telephone within 4 rings

Receive and record requests for home visits and make sure the correct details are recorded

Book patient transport when needed

Receive messages for attached staff and in-house staff and make sure they are passed to them as soon as possible

File and extract records in alphabetical order

Keep the waiting area and reception clean and tidy

At the end of your working day, make sure that any existing problems are passed on to a colleague so that they can be dealt with

Have a good working knowledge of System One

Undertaking any duties, within your remit, as may be determined from time to time you may be asked to do

Work flexibly to support the needs of the practice

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attend suitable training as and when required

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

  • Computer skills

Desirable

  • Experience in General practice or NHS related admin role
  • GCSE A* - C

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodstock Bower Surgery

Address

Kimberworth Road

Rotherham

S61 1AH


Employer's website

https://woodstockbower.co.uk/ (Opens in a new tab)

For help with your application, contact:

Lisa Kerry or Claire Asbtury

lisa.kerry2@nhs.net

01709565121

Date posted

28 September 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4398-21-9240

Job locations

Kimberworth Road

Rotherham

S61 1AH


If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.