Job summary
We are looking
to recruit an enthusiastic individual to join our well established reception team for 24 hours a week, ideally over four days.
You are the first voice patients hear and the first face they see when they visit the surgery.
We pride ourselves on our consistent professional, compassionate and caring attitude towards all patients and visitors to the practice.
Main duties of the job
The Care Navigator role is very busy; requiring skilful communication, triage and prioritisation skills.
You will assist and support patients to access the
appropriate service or healthcare professional, manage day to day queries, medication requests and scanning. Patient contact may be in person, by phone or on-line and you need to be proficient at navigating all these systems.
The role also involves providing general assistance to the whole practice team to provide effective patient care.
About us
We are a friendly family practice and have been looking after our local population for over 90 years.
Our clinical team at Newburn Surgery includes six GPs, two Practice Nurses and two Health Care Assistants.
The practice is managed by a Practice Manager and a Deputy Practice Manager
We are a teaching practice training medical students, doctors and nurses.
We are a member of the Newcastle Outer West Primary Care Network.
We use SystmOne as our clinical system.
Job description
Job responsibilities
Providing a friendly, welcoming and professional service to
all patients and visitors to the practice.
Answer incoming phone calls, transfer calls or deal with the
caller's request.
Signpost patients to the correct service.
Resolving patient queries.
Accepting and checking new patient registration forms.
Maintain patient records on SystmOne
Scanning documents
Deal with practice incoming and outgoing post.
Monitoring emails sent into the practice and actioning
appropriately.
Actioning all patient tasks in a timely manner according to
urgency and due date.
Provide cover during reception staff absences and annual leave.
Maintain a clean, tidy, effective working area at all times.
Opening and closing the practice in line with procedures as
per the duty rota.
Job description
Job responsibilities
Providing a friendly, welcoming and professional service to
all patients and visitors to the practice.
Answer incoming phone calls, transfer calls or deal with the
caller's request.
Signpost patients to the correct service.
Resolving patient queries.
Accepting and checking new patient registration forms.
Maintain patient records on SystmOne
Scanning documents
Deal with practice incoming and outgoing post.
Monitoring emails sent into the practice and actioning
appropriately.
Actioning all patient tasks in a timely manner according to
urgency and due date.
Provide cover during reception staff absences and annual leave.
Maintain a clean, tidy, effective working area at all times.
Opening and closing the practice in line with procedures as
per the duty rota.
Person Specification
Experience
Essential
- Experience of working in a receptionist/administrator role.
- Confident and articulate communicator with a clear speaking voice and strong telephone handling skills.
Desirable
- Experience of working in primary care
- Experience of working in a receptionist/administrator role within a healthcare setting.
- Knowledge of using SystmOne software.
- Proficient with Word and Excel.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Experience of working in a receptionist/administrator role.
- Confident and articulate communicator with a clear speaking voice and strong telephone handling skills.
Desirable
- Experience of working in primary care
- Experience of working in a receptionist/administrator role within a healthcare setting.
- Knowledge of using SystmOne software.
- Proficient with Word and Excel.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
