Job summary
Grove medical centre is looking for receptionist/administrator to join their busy practice team. The role will be full-time working between the hours of 8am - 6:30pm. The hours will be based on our rota needs. Flexibility is essential as you will be required to work different hours to cover the rota.
We welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.
Main duties of the job
-
To assist
and support the patient in an efficient and courteous manner in accessing the
services of the practice.
-
To provide
reception service that meets the need of the patient.
-
Front line
reception duties, dealing with patients face to face.
-
General
enquires and explaining practice procedures.
-
Dealing
with telephone calls from patients, repeat prescriptions and any other queries.
-
Booking
interpreters, transport, etc.
-
Maintaining
the appointments system, to arrange appointments as per practice procedure.
-
Dealing
with home visit requests.
-
Maintaining
the system for issue of prescription, to organise prescriptions as per practice
procedure.
-
To assist
and support the clinical staff in the efficient running of the clinics and
surgeries.
-
To provide
clerical support within the Practice.
-
Maintain
patient records and data sets, to ensure patient data and records are kept up
to date (manually and on the computer).
-
To enter
patient data on to the practice computer system (computerised and manual).
-
To liaise
with hospitals and other agencies.
-
To adhere
to the code of confidentiality at all times.
-
To adhere
to practice protocols and procedures.
-
Liaising
with clinical and non-clinical staff.
- Dealing
with orders, supplies, and deliveries.
- To undertake training as specified by the Practice Manager.
About us
Grove Medical Centre is a rapidly growing two partner practice and it is a long-established PMS training practice in purpose-built premises in Lewisham Borough. We have a reputation for providing excellent patient care to a list of over 12,000 patients and as a friendly and supportive environment for staff. There are good transport links and plenty of on-site parking.
Job description
Job responsibilities
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquires and explaining practice procedures.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data on to the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Dealing with orders, supplies, and deliveries.
- To undertake training as specified by the Practice Manager.
Job description
Job responsibilities
- To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
- To provide reception service that meets the need of the patient.
- Front line reception duties, dealing with patients face to face.
- General enquires and explaining practice procedures.
- Dealing with telephone calls from patients, repeat prescriptions and any other queries.
- Booking interpreters, transport, etc.
- Maintaining the appointments system, to arrange appointments as per practice procedure.
- Dealing with home visit requests.
- Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
- To assist and support the clinical staff in the efficient running of the clinics and surgeries.
- To provide clerical support within the Practice.
- Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
- To enter patient data on to the practice computer system (computerised and manual).
- To liaise with hospitals and other agencies.
- To adhere to the code of confidentiality at all times.
- To adhere to practice protocols and procedures.
- Liaising with clinical and non-clinical staff.
- Dealing with orders, supplies, and deliveries.
- To undertake training as specified by the Practice Manager.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Desirable
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
