Receptionist/Administrator

Job description

Job responsibilities

Job Title: Receptionist/Administrator

Reporting To: Debbie Madgett

Location: Grove Medical Centre,Windlass Place, Deptford, London, SE8 3QH

Salary: TBC

Personal Skills:

Essential

Good interpersonal skills

Computer Literacy

Good team worker

Reliability

Attention to detail

Good time management

Good communication skills (verbally and written)

Initiative

Self-Motivation

Desirable but not essential

Knowledge of EMIS & Docman

Previous employment in a General Practice.

Computer Skills

JOB DESCRIPTION

To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.

To provide reception service that meets the need of the patient.

Front line reception duties, dealing with patients face to face.

General enquires and explaining practice procedures.

Dealing with telephone calls from patients, repeat prescriptions and any other queries.

Booking interpreters, transport, etc.

Maintaining the appointments system, to arrange appointments as per practice procedure.

Dealing with home visit requests.

Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.

To assist and support the clinical staff in the efficient running of the clinics and surgeries.

To provide clerical support within the Practice.

Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).

To enter patient data on to the practice computer system (computerised and manual).

To liaise with hospitals and other agencies.

To undertake training as specified by the Practice Manager.

To adhere to the code of confidentiality at all times.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• EMIS WEB & DOCMAN Preferred

Experience

Essential

• Good interpersonal skills

Desirable

• Experience of working in a GP practice

Knowledge & Skills

Essential

• Good interpersonal and communication skills

Desirable

• Good IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grove Medical Centre

Address

Windlass Place

Deptford

London

SE8 3QH

Employer's website

https://www.grovemedical.org/ (Opens in a new tab)