Job summary
We are looking for an experienced and proactive Head Receptionist to lead our busy GP surgery reception team. You will play a vital role in ensuring an efficient and friendly front-of-house service for patients, overseeing daily reception / general practice operations.
The ideal candidate will have strong communication skills, excellent attention to detail and the ability to remain calm and professional in a fast-paced environment. Previous experience in a healthcare or medical reception setting is essential.
Main duties of the job
Assist the reception manager to lead and supervise the reception team, ensuring a professional, efficient and patient-focused service.
Oversee daily reception operations including appointment bookings, patient check-in and enquiries.
Support training and development of reception staff.
Ensure reception procedures and protocols are followed, including confidentiality, safeguarding and patient data handling.
Liaise with GPs, nurses, practice managers and administrative teams to support smooth clinic and service delivery.
Maintain accurate patient information and administrative records in line with practice and NHS policies.
Support implementation of new systems, digital tools, policies and service changes.
Ensure the reception area remains welcoming, organised and compliant with health and safety standards.
Attend meetings, taking accurate minutes and compiling them in a timely fashion to share with all staff.
About us
Stockwood Medical Centre is an ever-expanding practice with our practice patient population covering a variety of demographics. Situated on the southeast edge of Bristol we are in easy reach of both Bristol and Bath and close to the Somerset countryside. We provide care for approximately 10,800 patients and are active members of the Connexus Primary Care Network (PCN).
We are a friendly, social, dynamic and supportive team of 3 GP Partners, 5 salaried GPs, 2 ANPs, 6 practice nurses, 3 HCAs, 2 phlebotomists supported by our experienced administrative and reception teams. We are also an established GP training practice and actively involved in both undergraduate and post graduate medical education.
Details
Date posted
26 November 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4381-25-0004
Job locations
Hollway Road
Stockwood
Bristol
BS14 8PT
Employer details
Employer name
Stockwood Medical Centre
Address
Hollway Road
Stockwood
Bristol
BS14 8PT
Employer's website
https://www.stockwoodmedicalcentre.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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