Job summary
We
have an exciting opportunity to join our team in a busy two-site Surgery based in
Middleton Junction and Alkrington. We are looking to appoint two part-time
receptionist/administrators who will fit into our friendly, dedicated and capable reception
team. Applicants must have excellent communication skills, enthusiasm, good IT
skills, and the ability to work under pressure, multi-task and self-initiate. This is an essential
front line role, requiring positivity and excellent care to our 8000+ patient
list. You will work as part of a team assisting patients to access the right
services, booking appointments, and taking requests and queries.
Main duties of the job
· Answering phone calls and greeting patients face to face.
· Booking/cancelling appointments.
· Handling prescription requests.
· Monitoring surgery emails.
· Navigating patients to the correct services
· Managing tasks from clinical team
· Managing E-post system
About us
We have a strong and dedicated team, both clinical and administrative, who all work across our two Surgery sites. We are friendly and encourage a supportive working atmosphere. This is a great opportunity to work in a multi-disciplinary team that endeavors to have a positive and caring impact on the local community.
Job description
Job responsibilities
As a GP receptionist/administrator you will be working in a larger multi-disciplinary team to provide excellent care to our patients. You will be responsible, with your team, for signposting all patient queries that come through our communication systems, liaising with healthcare professionals both internally and externally, actioning patient requests, the opening and closing of the building, and upholding a caring environment for our patient population. We are looking for someone who thrives in working with people and can approach a busy day with positivity, flexibility and compassion. Applicants must have excellent communication skills,
enthusiasm, good IT skills, and the ability to work under pressure, multi-task
and self-initiate.
We currently have 2 vacancies available for Mon - Fri. There will be a standard working pattern within the Surgery's opening hours of 07:30-18:30.
Applicants for this role will
need to be flexible and willing to work morning/afternoon shifts. Holiday and
sickness cover is essential.
Job description
Job responsibilities
As a GP receptionist/administrator you will be working in a larger multi-disciplinary team to provide excellent care to our patients. You will be responsible, with your team, for signposting all patient queries that come through our communication systems, liaising with healthcare professionals both internally and externally, actioning patient requests, the opening and closing of the building, and upholding a caring environment for our patient population. We are looking for someone who thrives in working with people and can approach a busy day with positivity, flexibility and compassion. Applicants must have excellent communication skills,
enthusiasm, good IT skills, and the ability to work under pressure, multi-task
and self-initiate.
We currently have 2 vacancies available for Mon - Fri. There will be a standard working pattern within the Surgery's opening hours of 07:30-18:30.
Applicants for this role will
need to be flexible and willing to work morning/afternoon shifts. Holiday and
sickness cover is essential.
Person Specification
Qualifications
Essential
- GCSE qualification in English and Maths - or an equivalent
Experience
Essential
- Excellent IT skills
- Excellent written and verbal communication skills
- Experience in working within a team
- Ability to time manage
Desirable
- Experience in customer service or with the general public.
Person Specification
Qualifications
Essential
- GCSE qualification in English and Maths - or an equivalent
Experience
Essential
- Excellent IT skills
- Excellent written and verbal communication skills
- Experience in working within a team
- Ability to time manage
Desirable
- Experience in customer service or with the general public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.