Job summary
Receptionist - Care Navigator. Rooley Lane Medical Centre, Bradford BD4 7SS.
We are seeking a dynamic self-motivated individual who works to a high professional standard and is used to working on their own initiative. The successful candidate will be expected to be well organised, hardworking and work accurately to deadlines. Therefore effective time management and a high level of flexibility is essential. The position is 25 hours per week Mon-Fri 1.00pm-6.00pm.
Does this sound like you? If so, then please apply as this is an excellent opportunity to join our fantastic, friendly, hardworking team who deliver outstanding care and support to our patients and the rest of the practice team.
Main duties of the job
Job summary:
Receive, assist and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone so excellent communications skills are essential.
The successful candidates should also be computer literate with at least 1 full years previous experience in working in a public facing role.
Please read the full job description and person spec to make sure that you have all the relevant skills/experience needed i.e all the essential criteria before applying.
About us
We are a very busy GP Practice in Bradford looking to recruit an enthusiastic and self-motivated medical receptionist/care navigator. We are a friendly and supportive team delivering high quality care to our diverse group of over 8400 patients. Our team comprises of 4 GP Partners, 4 Salaried GPs, 4 trainee Registrar, 2 Practice Nurses, 2 HCA, 1 Apprentice Nurse Associate, 3 Management staff and a full Clerical Team.
Reasons to apply!
Great team who are passionate about developing our own team.
Good rates of pay plus option to join the NHS Pension scheme.
27 days holiday plus Bank Holidays (pro-rata).
Uniform provided
The closing date is 11.05.25. Although please be aware that the advert will
close as soon as sufficient applications have been received. Therefore please
apply for this job as soon as you can, if interested. Start date is then asap, following
satisfactory DBS and references.
Job description
Job responsibilities
ROOLEY LANE MEDICAL CENTRE JOB
DESCRIPTION
JOB TITLE: RECEPTIONIST - care navigator
REPORTS
TO: The Management Team
HOURS: 25 hours per week. Mon-Fri1.00pm-6.00pm (inc 15 minute paid break)
Job Summary:
Receive, assist and direct patients (care
navigation) in accessing the appropriate service or healthcare professional in
a courteous, efficient and effective way.
Provide general assistance to the
Practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
Job Responsibilities:
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols.
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the Practice
- Deal with
all general enquiries, explain procedures and make new and follow-up
appointments.
- Using your
own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive and
make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
- Enter
requests for home visits onto clinical system, ensuring careful recording
of all relevant details and where necessary refer to Duty Doctor.
- Action
repeat prescription requests and ensure that they are ready for collection
by the patient within 48 hours, either on the computer or manually.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Enter
patient information on to the computer as required, i.e. change of
addresses, names, telephone numbers and any ad-hoc information as
appropriate.
- Ensure the
waiting room is kept tidy in turn with other staff members.
- Premises Ensure building security have
thorough knowledge of doors/windows/alarm.
Open up premises at the start of the day when first to
arrive, and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that
the building is totally secured, and rooms are tidied and ready for the next
day.
- Ensure that
all new patients are registered onto the computer system promptly and accurately,
including Temporary Residents.
- Contact
patients for routine screening as appropriate.
- Do necessary
administration of Pathology Data.
- Arranging
transport for patients when necessary.
- Process
faxes in a timely manner.
- Opening,
stamping with date and action stamp all incoming post.
- Scan
hospital letters and patient correspondence in accordance with Practice
guidelines.
- Advising Office
Manager when stationary or other equipment is required.
- Sending
faxes to outside organisations when required.
- Filing clinical
letters into relevant concertina files.
- Action tasks
within a timely manner.
- Restock the
reception area.
- Complete all annual Mandatory training as appropriate
- Have working knowledge of telephone system, during and
after hours
- Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder will have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data (GDPR)
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice Health & Safety Policy, the practice
Health & Safety Manual, and the practice Infection Control policy and
published procedures. This will include:
- Using
personal security systems within the workplace according to Practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply
Practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
Job description
Job responsibilities
ROOLEY LANE MEDICAL CENTRE JOB
DESCRIPTION
JOB TITLE: RECEPTIONIST - care navigator
REPORTS
TO: The Management Team
HOURS: 25 hours per week. Mon-Fri1.00pm-6.00pm (inc 15 minute paid break)
Job Summary:
Receive, assist and direct patients (care
navigation) in accessing the appropriate service or healthcare professional in
a courteous, efficient and effective way.
Provide general assistance to the
Practice team and project a positive and friendly image to patients and other
visitors, either in person or via the telephone
Job Responsibilities:
- To
have a thorough knowledge of all Practice procedures.
- To
work in accordance of written protocols.
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the Practice
- Deal with
all general enquiries, explain procedures and make new and follow-up
appointments.
- Using your
own judgment and communication skills ensure that patients with no prior
appointment but who need urgent consultation are seen in a logical and
non-disruptive manner.
- Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive and
make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
- Enter
requests for home visits onto clinical system, ensuring careful recording
of all relevant details and where necessary refer to Duty Doctor.
- Action
repeat prescription requests and ensure that they are ready for collection
by the patient within 48 hours, either on the computer or manually.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Enter
patient information on to the computer as required, i.e. change of
addresses, names, telephone numbers and any ad-hoc information as
appropriate.
- Ensure the
waiting room is kept tidy in turn with other staff members.
- Premises Ensure building security have
thorough knowledge of doors/windows/alarm.
Open up premises at the start of the day when first to
arrive, and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that
the building is totally secured, and rooms are tidied and ready for the next
day.
- Ensure that
all new patients are registered onto the computer system promptly and accurately,
including Temporary Residents.
- Contact
patients for routine screening as appropriate.
- Do necessary
administration of Pathology Data.
- Arranging
transport for patients when necessary.
- Process
faxes in a timely manner.
- Opening,
stamping with date and action stamp all incoming post.
- Scan
hospital letters and patient correspondence in accordance with Practice
guidelines.
- Advising Office
Manager when stationary or other equipment is required.
- Sending
faxes to outside organisations when required.
- Filing clinical
letters into relevant concertina files.
- Action tasks
within a timely manner.
- Restock the
reception area.
- Complete all annual Mandatory training as appropriate
- Have working knowledge of telephone system, during and
after hours
- Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
Confidentiality:
- In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
- In
the performance of the duties outlined in this Job Description, the
post-holder will have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
- Information relating to patients, carers, colleagues, other
healthcare workers or the business of the Practice may only be divulged to
authorised persons in accordance with the Practice policies and procedures
relating to confidentiality and the protection of personal and sensitive
data (GDPR)
Health & Safety:
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice Health & Safety Policy, the practice
Health & Safety Manual, and the practice Infection Control policy and
published procedures. This will include:
- Using
personal security systems within the workplace according to Practice
guidelines
- Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks
- Making
effective use of training to update knowledge and skills
- Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards
- Actively
reporting of health and safety hazards and infection hazards immediately
when recognised
- Keeping
own work areas and general / patient areas generally clean, assisting in
the maintenance of general standards of cleanliness consistent with the
scope of the job holders role
- Undertaking
periodic infection control training (minimum annually)
- Reporting
potential risks identified
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting
in a way that recognizes the importance of peoples rights, interpreting
them in a way that is consistent with Practice procedures and policies,
and current legislation
- Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving
in a manner which is welcoming to and of the individual, is non-judgmental
and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
- Participation
in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work
Quality:
The
post-holder will strive to maintain quality within the Practice, and will:
- Alert
other team members to issues of quality and risk
- Assess
own performance and take accountability for own actions, either directly
or under supervision
- Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance
- Work
effectively with individuals in other agencies to meet patients needs
- Effectively
manage own time, workload and resources
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise
peoples needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of
Services:
The
post-holder will:
- Apply
Practice policies, standards and guidance
- Discuss
with other members of the team how the policies, standards and guidelines
will affect own work
- Participate
in audit where appropriate
Person Specification
Qualifications
Essential
- 1) Grade C (4) or above GSCEs (or equivalent) in Mathematics and English.
- 2) At least 2 other GCSEs (or equivalent) at grade C (4) or above.
Desirable
- 1) Typing and/or computer qualifications.
- 2) NVQ in Customer Care (or equivalent).
Experience
Essential
- 1) Practical experience of working with the general public in a frontline role for at least a continuous 12 month period.
- 2) Practical experience of reception work including working with computers for at least a continuous 12 month period
Desirable
- 1) Experience of working within General Practice environment.
- 2) Experience of working with Systm1 computer system.
Person Specification
Qualifications
Essential
- 1) Grade C (4) or above GSCEs (or equivalent) in Mathematics and English.
- 2) At least 2 other GCSEs (or equivalent) at grade C (4) or above.
Desirable
- 1) Typing and/or computer qualifications.
- 2) NVQ in Customer Care (or equivalent).
Experience
Essential
- 1) Practical experience of working with the general public in a frontline role for at least a continuous 12 month period.
- 2) Practical experience of reception work including working with computers for at least a continuous 12 month period
Desirable
- 1) Experience of working within General Practice environment.
- 2) Experience of working with Systm1 computer system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.