Job summary
We are looking to recruit an experienced medical receptionist with excellent customer service skills, literacy and communication skills.
Candidates should be committed and enthusiastic and should ideally have experience working within a GP Surgery and be familiar with the SystmOne clinical IT system.
The purpose of the role is to:
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
• To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients’ medication is produced within the current protocols of the surgery.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• Processing medication requests in accordance with practice guidelines
• To liaise with patients and chemists regarding queries and requests.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
About us
We are a small, warm and welcoming GP practice with our patients interests and quality of care at the heart of everything that we do.
We have approximately 5100 patients across two sites, one in Annfield Plain and one in Stanley.
We are a small, enthusiastic and caring team who all work together to ensure that we go the extra mile for our patients whenever we can
Job description
Job responsibilities
The purpose of the role is to:
• Offer general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone
• Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and
effective way
• Undertake a variety of administrative duties to assist in the smooth
running of the practice, including the provision of secretarial and
clerical support to clinical staff and other members of the practice
team
• Facilitate effective communication between patients, members of the
primary health care team, secondary care and other associated
healthcare agencies
• To act as a focal point of communication between the GPs,
receptionist, practice manager, patients and local chemist, as well as
other members of the primary health care team, to ensure patients’
medication is produced within the current protocols of the surgery.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• To collect repeat prescription requests from the generic email, post box and reception.
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• Processing medication requests in accordance with practice guidelines
• To liaise with patients and chemists regarding queries and requests.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Job description
Job responsibilities
The purpose of the role is to:
• Offer general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via
the telephone
• Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and
effective way
• Undertake a variety of administrative duties to assist in the smooth
running of the practice, including the provision of secretarial and
clerical support to clinical staff and other members of the practice
team
• Facilitate effective communication between patients, members of the
primary health care team, secondary care and other associated
healthcare agencies
• To act as a focal point of communication between the GPs,
receptionist, practice manager, patients and local chemist, as well as
other members of the primary health care team, to ensure patients’
medication is produced within the current protocols of the surgery.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior
receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• To collect repeat prescription requests from the generic email, post box and reception.
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• Processing medication requests in accordance with practice guidelines
• To liaise with patients and chemists regarding queries and requests.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications
Essential
- Educated to GCSE level standard
Desirable
- Experience of Primary Care, ideally within general practice
- Experience working in an receptionist/administrative/ secretarial role
- Experience of working directly with members of the public in a busy office environment
- Experience of answering telephone calls in a high call-volume environment
- Experience of setting up general office administrative systems / working in an administrative office environment
- Experience of working as part of a team
- Experience of clinical computer systems, such as SystmOne
- Experience of NHS prescription processes
Person Specification
Qualifications
Essential
- Educated to GCSE level standard
Desirable
- Experience of Primary Care, ideally within general practice
- Experience working in an receptionist/administrative/ secretarial role
- Experience of working directly with members of the public in a busy office environment
- Experience of answering telephone calls in a high call-volume environment
- Experience of setting up general office administrative systems / working in an administrative office environment
- Experience of working as part of a team
- Experience of clinical computer systems, such as SystmOne
- Experience of NHS prescription processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.