Medical Receptionist

Branch End Surgery


This job is now closed

Job summary

We are seeking two friendly, conscientious people who can work under pressure efficiently and productively. You must be committed to providing excellent patient care, be reliable with a professional approach to work. The ideal candidate will have an empathetic manner, excellent communication skills and IT confident, ideally some experience working with SystemOne. Training on computer systems and internal processes will be provided. These part time posts (hours negotiable to fit in with current team) attract 5 weeks annual leave(pro rata) and an NHS pension. For an informal discussion about the post please contact the Practice Manager, Victoria Burnip or Reception Manager, Liesl Crowe.

Main duties of the job

Job Summary: To deal efficiently and courteously with patient enquiries and requests. To provide administrative support to the practice. •Receive and Direct Patients •Deal with general patient enquiries face to face and on the telephone •Photocopying •Accepting and testing patient specimens as appropriate •Mainting tidyness and up to date information in waiting room by updating posters, leaflets and TV messages. •Deal with requests for repeat prescriptions and other medication •Organising new patients records and adding data from paper records to patients computerised medical record • Any other ad hoc duties as requested by the Partners, Practice Manager or Reception Manager.

About us

Our team includes GP's, Practice Nurses, Healthcare Assistants, Administrative and Reception staff who all work together supportively, with external staff such as Community Nurses and Health Visitors, to provide the best care for our registered patients.

Job description

Job responsibilities

- To provide general secretarial support to the Practice Manager, GP's and other Health Professionals. - To offer general assistance to the practice team and project a positive and professional image to patients and other visitors either in person or via telephone. - To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team. - To facilitate effective communication between patients, members of the practice health care team, secondary care and other associated healthcare agencies. -To act as a focal point of communication between the GP's, Receptonists, Practice Manager, patients, and local chemist(s), as well as other members of the primary health care team, to ensure patients' medication is produced within the current protocols of the surgery.

Person Specification



  • Essential: GCSE English


  • Desirable: IT Qualification or Experience (System One Experience, Microsoft Outlook, Excell and Word)

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Branch End Surgery


Main Road



NE43 7LL

Employer's website (Opens in a new tab)

For help with your application, contact:

Victoria Burnip


Date posted

11 November 2021

Pay scheme



Negotiable Depending on experience



Working pattern


Reference number


Job locations

Main Road



NE43 7LL

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.