Job summary
We are looking for a highly motivated, caring and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice.
Main duties of the job
The role at the Practice encompasses a range of patient facing and admin duties. This includes answering all incoming phone calls to the practice and queries at the front desk, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible
About us
A practice with a passionate and committed team of GP partners, salaried GP, ANP, Pharmacists and Practice Nurse.
We are a teaching practice and soon to be a training practicestriving to grow and develop the next generation of clinicians.
Supportive work environment to ensure wellbeing.
Kitchen areas with tea, coffee, milk and shower facilities also available.
Our site offers free secure parking
Job description
Job responsibilities
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Reception supervisior / Practice Manager
Job description
Job responsibilities
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Reception supervisior / Practice Manager
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
- Experience of working in Primary Care
- Experience of working with EMIS
Desirable
- Experience of using Docman 10
- Experience of using Gateway for referrals
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
- Experience of working in Primary Care
- Experience of working with EMIS
Desirable
- Experience of using Docman 10
- Experience of using Gateway for referrals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.