Digital and Transformation Lead

Job description

Job responsibilities

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Duties and responsibilities

a. Improve adoption and/or optimization of new technology to enhance patient access and experience and increase PCN productivity

b. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access)

c. Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving

d. Review and improve the PCNs digital maturity

e. Use data, and improve data quality, to: understand demand, capacity and activity hit government set targets Digital & Transformation Drive improvements in patient experiences of access and staff experience at work. Support population health management support understanding of the type and intensity of support/training needs of the PCN and coordinate this support, including through OD programmers facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at neighborhood and/or place level to improve access to services for patients.

Project Management

Deliver significant project that support the PCN and lead to improvements in health outcomes for the patient population. Manage the whole lifecycle of a programme of system change. Support organisational change and the uptake of initiative that support and embed excellence within the health system. Manage the set up and delivery of multiple projects within a programme of work, working with colleagues and subject matter experts to scope, plan design and deliver those projects. Review project reports and risk logs for projects, advising individual project managers on escalation process and supporting delivery of projects where there may be significant barriers to delivery. Manage the whole lifecycle of a programme of work containing multiple projects, reporting on progress and managing risks and issues, escalating where necessary to the project board. Provide expertise of best practice change and project management methodologies. Ensure realization of benefits for customers through planning and designing and that project outputs meet programme requirements. Support organisational change and the uptake of initiatives that support excellence. Demonstrate flexibility and support new programmes and projects where necessary.

Service Improvements

Responsible for the delivery of, robust, information systems to ensure that all project documentation is stored and used effectively (PID, dashboards, highlight reports, risk and issues logs etc). Develop programme and project management tools, report and templates that are transferable between projects and can be used for the whole project lifetime, from design to delivery. To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making.

he whole project lifetime, from design to delivery. To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making.

To ensure all public and patient contact with the office is of highest professional standard. To embed patient and public involvement at all levels of decision making. Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation.

Analysis and judgement

Interrogate and analyse, sometimes highly complex, information to support the delivery of clear project reporting and project outcomes. Write and submit regular high-level project reports for the programme board showing progress against milestones, status, resource requirements, issues, risks and dependencies, making recommendations where a range of options may exist. Develop key performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively.

Communication

Communicate, engage and build relationships with key strategic policy makers to influence the development of strategy and policies. Engage and manage relationships with stakeholders to achieve a common purpose and realise mutual benefits. Communicate the vision for the PCN and support the development of strategy and operational policies that support this vision. Forge close working relationships across the PCN to facilitate an effective matrix style approach to delivery of projects and programmes of work.

Person Specification

Qualifications

Essential

• Experience
• Essential
• Education, Training & Qualifications...
• - Educated to Masters level in a relevant area of academic practice or equivalent working experience at this level.
• - Evidence of continuing professional development relevant to role.
• - Additional management qualification or specialist qualification or equivalent level of experience.
• Experience and knowledge....
• - Extensive experience of leading change projects.
• - Extensive experience of managing projects and delivering them within agreed timescales and budgets.
• - Experience of providing support and input into complex programmes.
• - Experience of interpreting national policy and implementing this through programmes of work.
• - Previous experience of managing budgets for complex programmes of work, including budget setting and monitoring.
• - Must understand the relationship between the Department of Health and individual provider and commissioning organisations.
• Skills and abilities...
• - Able to provide and receive highly complex, sensitive and contentious information.
• - Able to draw qualitative and quantitative information from a range of sources and present it in a clear and concise way.
• - Able to negotiate on difficult and contentious issues including performance and change.
• - Ability to effectively plan and think strategically and analyse and resolve problems in a multidisciplinary environment.
• - Good analytical skills with an ability to analyse and consider complex information and develop a range of options.
• - Ability to anticipate problems before they arise and offer appropriate solutions.
• - Demonstrate the ability to plan over the short, medium and long term altering plans to fit with the rapidly changing environment.
• - Good working Knowledge of Emis.
• Interpersonal skill...
• - Excellent stakeholder management skills.
• - Excellent communication and presentation skills and an ability to engage successfully with a wide range of people at all levels within the organisation.
• - Ability to build relations with internal and external partners which are critical in securing the strategic objectives of the business.
• - Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.

Desirable

• Education, Training & Qualifications...
• - Project Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fleetwood Community Care Ltd

Address

Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

Employer's website

https://www.broadwaymedicalcentre.nhs.uk/ (Opens in a new tab)