Job summary
We are looking to appoint a receptionist with strong administration skills
to join our busy Partnership of four GP practices. The appointed person will be
the first point of contact for patients and visitors, as well as carrying out
general office management tasks.
You will be responsible for the general administrative and reception
duties within the Practice and work with our established processes, policies
and procedures to provide a comprehensive high quality service and deal
efficiently and courteously with patient enquiries.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face
to face and electronic enquiries, booking and/or amending patient appointments
and home visits, contacting patients to provide information from the clinical
team and assisting patients to access our services and those available in the
wider community.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
IT skills & attention to detail are essential, as you will process
prescription requests and provide an administrative service.
Main duties of the job
RECEPTION
Receiving
calls from patients, consulting with members of practice team
Processing
personal and telephone requests for appointments, telephone consultations and
ensuring callers are directed to the appropriate healthcare professional.
Register
new patients, temporary residents, and any requiring immediate and necessary
treatment, carefully checking all details for accuracy and enter on computer
registration link.
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
GENERAL ADMINISTRATION
To have
a thorough knowledge of all practice protocol and work in accordance with practice
procedures
Processing
and distributing incoming and outgoing mail.
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures.
Providing
clerical assistance to practice staff as required, including word/data
processing, filing and photocopying.
Keeping
the reception area, notice boards, leaflet etc. tidy and presentable.
Cover sickness/annual
leave and work reasonable overtime when required.
Perform
any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient
Services Manager or Business Manager.
Undertake
statutory and mandatory training as required.
About us
The Saltaire & Windhill Medical Partnership was established in 2019 as a result of two GP practices in Shipley, West Yorkshire. The merged Practice has four sites 24,000 patients and 85 staff plus visiting health care professionals.
For further information please visit our website - www.saltairewindhillgp.org
Job description
Job responsibilities
RECEPTION
Receiving
calls from patients, consulting with members of practice team
Processing
personal and telephone requests for appointments, telephone consultations and
ensuring callers are directed to the appropriate healthcare professional.
Register
new patients, temporary residents, and any requiring immediate and necessary
treatment, carefully checking all details for accuracy and enter on computer
registration link.
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
GENERAL ADMINISTRATION
To have
a thorough knowledge of all practice protocol and work in accordance with practice
procedures
Processing
and distributing incoming and outgoing mail.
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures.
Providing
clerical assistance to practice staff as required, including word/data
processing, filing and photocopying.
Keeping
the reception area, notice boards, leaflet etc. tidy and presentable.
Cover sickness/annual
leave and work reasonable overtime when required.
Perform
any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient
Services Manager or Business Manager.
Undertake
statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel
appointments and recalls ensuring sufficient information is recorded to
retrieve medical record.
Monitor
effectiveness of the system and report any problems or variations required.
Deal
with home visit requests, carefully noting all details.
Job description
Job responsibilities
RECEPTION
Receiving
calls from patients, consulting with members of practice team
Processing
personal and telephone requests for appointments, telephone consultations and
ensuring callers are directed to the appropriate healthcare professional.
Register
new patients, temporary residents, and any requiring immediate and necessary
treatment, carefully checking all details for accuracy and enter on computer
registration link.
Initiating
contact with and responding to requests from patients, other team member and
associated healthcare agencies and providers
GENERAL ADMINISTRATION
To have
a thorough knowledge of all practice protocol and work in accordance with practice
procedures
Processing
and distributing incoming and outgoing mail.
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures.
Providing
clerical assistance to practice staff as required, including word/data
processing, filing and photocopying.
Keeping
the reception area, notice boards, leaflet etc. tidy and presentable.
Cover sickness/annual
leave and work reasonable overtime when required.
Perform
any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient
Services Manager or Business Manager.
Undertake
statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel
appointments and recalls ensuring sufficient information is recorded to
retrieve medical record.
Monitor
effectiveness of the system and report any problems or variations required.
Deal
with home visit requests, carefully noting all details.
Person Specification
Qualifications
Essential
Desirable
- GCSEs at Grade C or equivalent (or 4-9) including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
Experience
Essential
- General office skills - administrative tasks.
- Attention to detail, able to work accurately, identifying erros quickly and easily.
- Excellent verbal and written communication skills with team members, patients, carers and healthcare professionals with the ability to adjust communication style.
Desirable
- Experience of working in a medical or primary care setting.
- Computer literate with an ability to use the required GP clinical systems.
- Have a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Person Specification
Qualifications
Essential
Desirable
- GCSEs at Grade C or equivalent (or 4-9) including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
Experience
Essential
- General office skills - administrative tasks.
- Attention to detail, able to work accurately, identifying erros quickly and easily.
- Excellent verbal and written communication skills with team members, patients, carers and healthcare professionals with the ability to adjust communication style.
Desirable
- Experience of working in a medical or primary care setting.
- Computer literate with an ability to use the required GP clinical systems.
- Have a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
