Job responsibilities
Primary
Responsibilities:
Practices Operations and Development
Practice Policies and Procedures
HR and Training - including management of all
clinical and administrative staff and recruitment
Rota planning
Service delivery (GP/ANP/HCA/Admin/Other)
Risk Management
Fire, Health, Safety and Security
Premises, Procurement, Equipment & Site
Management
IT & IG
Finance (alongside bookkeeper and accountants)
CQC compliance
Comms and Engagement (including PPG)
Complaints
Managing contracts for cleaning, gardening etc
Job Description:
Oversee the management of daily practice
operations, ensuring staff meet their primary responsibilities and maintain
high standards of case
Manage HR processes, including recruitment,
background checks, contractual matters, appraisals, staff sickness and staff
performance management
Lead workforce planning to ensure appropriate
skill mix and that staff possess the necessary training and qualifications for
their roles
Ensure compliance with employment law and
relevant legislation, addressing any employment issues in a timely and
professional matter
Keep Clarity Teamnet database up to date
Liaise with Primary Care Network (PCN) and local
commissioners , attending meetings and fostering collaborative working
relationships
Provide ongoing support and strategic advice to
the practice partnership, ensuring they are kept informed of operational
matters
Stay abreast of developments and changes within
primary care, implementing relevant updates and improvements
Oversee practice finances, working closely with
the practice partners, bookkeeper and accountants to ensure accurate financial
reporting, budgeting and compliance with financial obligations
Liaise with the payroll provider to ensure
accurate payroll processing and timely submission of information
Identify opportunities to maximise income and
minimise expenditure, ensuring financial stability.
Ensure the practice meets all Quality and
Outcomes Framework (QOF) and commissioned service targets, driving continuous
improvement
Manage the significant event and complaints
process in compliance with current legislation and guidance, ensuring effective
resolution , this includes Ombudsman and CQC
Oversee contracts and maintenance of services
and equipment, ensuring service continuity and compliance with regulations
Regularly review and update practice policies
and procedures to reflect best practise and regulatory requirements
Lead and coordinate internal projects, ensuring
they are delivered effectively and contribute to practice goals
Oversee the management of the practice IT and
phone systems, ensuring compliance with the Data Security Protection Toolkit
(DPST) and data protection requirements.
Undertaking projects for implementation of new systems and IT hardware
refresh
Coordinate the development of the practices
business continuity plan and ensure robust planning for future growth
Assist in preparing business cases for the
introduction of new services, providing project management support where
necessary
Ensure ongoing CQC compliance, driving
initiatives to meet and exceed regulatory standards
Maintain compliance with all contractual
obligations and ensure all necessary documentation and reports are submitted on
time
Offer guidance and support to both staff and the
practice partnership to foster effective teamwork and a positive work culture
Manage internal and external communication
strategies, ensuring the practices website is up to date , accurate, and reflective
of the practices services
Facilitate meetings, both clinical and
management/partners, ensuring that action plans are effectively documented,
followed up and executed
Provide support in managing the Patient
Participation Group fostering patient engagement and feedback
Oversee the management of practice estates and
facilities, ensuring compliance with health and safety regulations and
conducting regular risk assessments