Job summary
TASC PCN is seeking a General Practice Assistant to join its
team.
The effective
processing of health records enables clinicians to utilise their time more
effectively towards direct, patient-focused activities.
If
you are someone with good attention to detail, who enjoys completing a task
well and wants to support the efficient provision of medical services and
clinical duties across the Practices in our network, please apply.
Main duties of the job
Predominantly
an administrative role*, it will involve processing and coding clinical patient
correspondence received, ensuring any straightforward non-clinical
administrative procedures are completed prior to the clinician reading the
correspondence and/or sending the correspondence onto another member of the multidisciplinary
team for action.
*There
may be the potential for the role to be developed to include the completion and
accurate recording of simple clinical observations or investigations to support
the clinical team.
About us
TASC
PCN formed in June 2019 with three like-minded practices wanting to provide
joined up services for our local community. We have a diverse range of
clinicians working with us to support us in our patients care.
The
PCN provides services to 28,000 patients across the Seaton and Axminister area
in East Devon including the following practices: Townsend House Medical
Practice, Seaton and Colyton Medical Practice, Axminster Medical Practice.
We
use the SystmOne clinical system and consult with our patients using a range of
methods from face to face, video, telephone and electronic consultations.
TASC is a supportive and friendly PCN. Staff have 25 days annual leave plus bank holidays (pro rata) and have access to the NHS Pensions Scheme and discounts through the Blue Light Card.
Job description
Job responsibilities
Core
responsibilities:
- Scanning
hard copy letters and clinical correspondence and attaching to patients notes,
ensuring information is not duplicated;
- Processing
all patient-related correspondence received in paper or electronic form
according to the PCN workflow protocol, utilising any workflow software as
available;
- Adding
the relevant clinical codes and investigations from the clinical correspondence
into patients notes so the record is complete and the patient, where
appropriate, is added automatically to disease registers and recall for review;
- Ensuring
the appropriate information is available for patients to review if they have
electronic access to their clinical record;
- Ensuring
any straightforward non-clinical administrative procedures are completed prior
to the clinician reading the correspondence with actions to date clearly
outlined;
- Signposting
correspondence to other members of the team for action where necessary e.g.
reception to make an appointment, the prescribing team for a review of
medication following discharge;
- Arranging,
where necessary, follow up appointments and/or appointments for tests so
referrals can be progressed;
- Filing
and retrieving paperwork;
- Completing
basic (non-opinion) forms and core elements of some forms for the GP to approve
and sign such as insurance forms, mortgage, benefits agency forms etc;
- Preparing
Subject Access Requests utilising software as available;
- Providing
administration support for public health campaigns e.g. vaccination campaigns
and clinics e.g. vaccination clinics or ensuring relevant information is
available for the clinician at a patients appointment;
- Supporting
data quality of coding on the clinical systems through audit;
- Provide
data administration support to the PCN management team as required;
- Cover
where necessary for the PCN Care Coordinator as part of the PCN workflow team
Additional
depending on experience and training
- Training
other clinical and non-clinical staff on clinical coding practices;
- Participating
in the management of patient complaints when requested to do so and participate
in the identification of any necessary learning brought about through incidents
and learning events;
- Acting
as a chaperone as required.
Job description
Job responsibilities
Core
responsibilities:
- Scanning
hard copy letters and clinical correspondence and attaching to patients notes,
ensuring information is not duplicated;
- Processing
all patient-related correspondence received in paper or electronic form
according to the PCN workflow protocol, utilising any workflow software as
available;
- Adding
the relevant clinical codes and investigations from the clinical correspondence
into patients notes so the record is complete and the patient, where
appropriate, is added automatically to disease registers and recall for review;
- Ensuring
the appropriate information is available for patients to review if they have
electronic access to their clinical record;
- Ensuring
any straightforward non-clinical administrative procedures are completed prior
to the clinician reading the correspondence with actions to date clearly
outlined;
- Signposting
correspondence to other members of the team for action where necessary e.g.
reception to make an appointment, the prescribing team for a review of
medication following discharge;
- Arranging,
where necessary, follow up appointments and/or appointments for tests so
referrals can be progressed;
- Filing
and retrieving paperwork;
- Completing
basic (non-opinion) forms and core elements of some forms for the GP to approve
and sign such as insurance forms, mortgage, benefits agency forms etc;
- Preparing
Subject Access Requests utilising software as available;
- Providing
administration support for public health campaigns e.g. vaccination campaigns
and clinics e.g. vaccination clinics or ensuring relevant information is
available for the clinician at a patients appointment;
- Supporting
data quality of coding on the clinical systems through audit;
- Provide
data administration support to the PCN management team as required;
- Cover
where necessary for the PCN Care Coordinator as part of the PCN workflow team
Additional
depending on experience and training
- Training
other clinical and non-clinical staff on clinical coding practices;
- Participating
in the management of patient complaints when requested to do so and participate
in the identification of any necessary learning brought about through incidents
and learning events;
- Acting
as a chaperone as required.
Person Specification
Personal Qualities
Essential
- Courteous, respectful, and helpful at all times.
- Flexible and cooperative and able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Confident whilst being aware of own boundaries of competence and what to do when boundaries are reached.
- Motivated problem solver.
- Ability to work to meet deadlines.
- Understand the needs of the patient and how the GPA role will help to support good patient care.
- Effectively utilise resources.
- Punctual and committed to supporting the Practice and PCN team efforts.
Qualifications
Essential
- The equivalent of four GCSE Grades 4 and above including attainment of the equivalent of level 2 functional skills in English and Maths
Desirable
- One A level or equivalent.
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level.
Other requirements
Essential
- Commitment to ongoing professional development.
- Satisfactory Enhanced Disclosure Barring Service (DBS) check.
- Access to transport in order to work at PCN Office and travel if necessary to another PCN site.
Desirable
- Understanding and knowledge of healthcare provision in GP surgeries, the Quality and Outcomes Framework and enhanced services.
- Knowledge of national administrative standards that informs practice (e.g. The good practice guidelines for GP electronic patient records).
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
Desirable
- Experience of working in primary care.
Skills
Essential
- Effective communication skills (written and oral) with a clear, polite telephone manner.
- Ability to process information accurately and effectively, interpreting data as required.
- Strong IT skills and competent in the use of Microsoft Office applications and the internet.
- Effective time management (planning, prioritising and organising).
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
- Knowledge of and ability to work to policies and procedures, including information governance, management of clinical correspondence, on-line access and safeguarding.
Desirable
- Good knowledge of GP clinical systems EMIS or SystmOne or Vision.
Person Specification
Personal Qualities
Essential
- Courteous, respectful, and helpful at all times.
- Flexible and cooperative and able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Confident whilst being aware of own boundaries of competence and what to do when boundaries are reached.
- Motivated problem solver.
- Ability to work to meet deadlines.
- Understand the needs of the patient and how the GPA role will help to support good patient care.
- Effectively utilise resources.
- Punctual and committed to supporting the Practice and PCN team efforts.
Qualifications
Essential
- The equivalent of four GCSE Grades 4 and above including attainment of the equivalent of level 2 functional skills in English and Maths
Desirable
- One A level or equivalent.
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level.
Other requirements
Essential
- Commitment to ongoing professional development.
- Satisfactory Enhanced Disclosure Barring Service (DBS) check.
- Access to transport in order to work at PCN Office and travel if necessary to another PCN site.
Desirable
- Understanding and knowledge of healthcare provision in GP surgeries, the Quality and Outcomes Framework and enhanced services.
- Knowledge of national administrative standards that informs practice (e.g. The good practice guidelines for GP electronic patient records).
Experience
Essential
- Experience of working with the general public.
- Experience of working in a healthcare setting.
Desirable
- Experience of working in primary care.
Skills
Essential
- Effective communication skills (written and oral) with a clear, polite telephone manner.
- Ability to process information accurately and effectively, interpreting data as required.
- Strong IT skills and competent in the use of Microsoft Office applications and the internet.
- Effective time management (planning, prioritising and organising).
- Good interpersonal skills.
- Ability to work as a team member and autonomously.
- Knowledge of and ability to work to policies and procedures, including information governance, management of clinical correspondence, on-line access and safeguarding.
Desirable
- Good knowledge of GP clinical systems EMIS or SystmOne or Vision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.