Receptionist/Dispenser

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To provide quick, efficient and accurate dispensing of medication to the patients, and to assist the Practice Manager in ensuring effective financial control of the dispensary.

Main duties of the job

Reception Job Responsibilities

The practice is looking for a new team member who will need to have knowledge of practice procedures and work in accordance of written protocols. Handing completed repeat prescriptions to patients, checking names and address. Process appointment requests by telephone and in person. Deal with visits requests. Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records. Process repeat prescription request in accordance with practice guidelines. Have working knowledge of telephone system.

Dispensing Job responsibilities

As a Dispenser you will be working in the dispensary, providing an efficient and professional dispensing service in line with company policies and procedures.

About us

The Haven Surgery is a small friendly rural dispensing practice in North West Co. Durham with a list size of approximately 1600 patients.

Presently we have 2 job share full time equivalent GPs who are supported by a Practice Nurse, Nursing Assistant, Office Manager, PCN Clinical Pharmacist and 2 Receptionist/Dispensers.

Well organised and motivated, with excellent continuity of care.

SystmOne Clinical System with video consultations facility

Purpose built spacious premises