Practice Manager

Job description

Job responsibilities

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.• Keep abreast of current affairs and identify potential threats and opportunities

• Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development

• Monitor and evaluate performance of the practice team against objectives; identify and manage change

• Develop and maintain effective communication both within the practice and with relevant outside agencies

• Retain responsibility for all areas of workload, regardless of delegation of tasks

• Be responsible for the managerial lead for QP/Cluster performance

• Manage the administrative staff and non-clinical management of nursing staff providing a general personnel management service

• Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

• Manage staffing levels within target budgets

• Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

• Develop and implement effective staff appraisal and monitoring systems

• Support and mentor staff, both as individuals and as team members

• Implement effective systems for the resolution of disputes and grievances

• Keep abreast of changes in employment legislation

• Maintain up-to-date HR documentation (including job descriptions, employment contracts, PIN numbers, insurance details, employment policies)

• Convene meetings, prepare agendas and ensure distribution of minutes as necessary

• Ensure all rotas are accurate and complied with and that locums have correct documentation to undertake their role

• Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place including regular training and drills

• Manage the procurement of practice equipment, supplies and services within target budgets

• Review Health & Safety policies and procedures and keep abreast of current legislation• Ensure service development and delivery is in accordance with local and national guidelines

• Ensure that the practice complies with NHS contractual obligations in relation to patient care

• Oversee and/or develop repeat prescribing systems

• Oversee and manage an effective appointments system

• Oversee and organise surgery timetables, duty rotas and holiday cover

• Routinely monitor and assess practice performance against patient access and demand management targets

• Develop and implement an effective complaints management system

• Evaluate and plan practice IT implementation and modernisation

• Keep abreast of the latest development in primary care IT including initiatives and disease coding, and regularly update the practice operational team

• Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

• Set targets and monitoring standards for data entry and data collection

• Ensure that the practice has effective IT data security

Person Specification

Qualifications

Essential

• Knowledge of how Primary Care works

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenmount Surgery

Address

Danescourt Surgery

4 Rachel Close

Cardiff

CF5 2SH

Employer's website

https://tariangroup.co.uk/ (Opens in a new tab)