Job summary
Nova Healthcare Solutions Ltd is on the forefront of developing new and innovative ways to support colleagues within primary and secondary care.
The position is designed to utilise the skills of an individual with NHS and Business Development experience to quickly expand key areas and put measures in place for the benefit of client organisations and their patients.
Main duties of the job
PositionBusiness Development Manager
Reports toGeneral Manager
Staffing responsibilitiesNone
Current full time working37.5 hours
Hours08:00 16:00 Monday - Friday
Role summary
The Business Development Manager role is dedicated to the growth of development opportunities for the business. Duties involve identifying and building new growth opportunities, streamlining current processes and services, increasing revenue streams, pro- active meetings with prospective clients and maintaining excellent relationships with existing clients.
The role is fully remote working with the occasional requirement to meet in an office environment. Full training is provided.
About us
Nova Healthcare Solutions Ltd is a CQC registered organisation that provides remote support to primary healthcare services through workflow management and medicines optimisation.
Job description
Job responsibilities
Main duties and responsibilities
Service development
- To proactively identify, develop and acquire new business opportunities.
- To proactively develop and streamline current services.
- To attend conferences and events, build relationships with industry partners and report back on market trends.
- To both contribute and encourage team contribution towards service improvement and achieving and maintaining CQC standards.
- To represent the organisation positively at all times in communication and meetings with professional and external agencies.
- To address issues of quality, risk assess own performance and take accountability for own actions and those of their team either directly or under supervision.
- To work effectively with individuals in other agencies to meet patients' needs as required.
- To effectively manage own time, workload and resources.
Administration
- To prepare robust business plans for the consideration of the Senior Management
Team. These must contain relevant market data, appropriate Key Performance Indicators and be mindful of Patient Safety, Efficiency and Value for Money.
- To effectively use the IT software provided, check emails daily and keep accurate records.
- To ensure adherence to lone working procedures as required.
Customer care
- To pro-actively make contact with existing clients on a timely basis to maintain and develop relationships and gather positive feedback and areas of development.
- To work with current and prospective clients to discuss how the organisation may be of benefit to them.
- To contribute effectively to delivering a first-class patient focused service.
- To follow the organisations complaint reporting procedures always taking ownership and highlighting any errors made.
Miscellaneous
- To carry out efficiently all associated tasks to support the smooth running of the service that may be assigned to you by the Senior Management Team.
- Adhere to Disclosure and Barring Service Checks
Requirements for all employees
Confidentiality
- All information including that relating to patients, carers, colleagues, other healthcare workers and the business of the organisation may only be processed or shared with authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Performance management
- Ensure that performance targets are met and a culture of performance management, customer care, value for money and patient empowerment is embedded adhering to all of Nova Healthcare Solutions Ltds policies, standards and guidance and discussing these with other members of the team.
- Proactively highlight any gaps in understanding or training and commit to continued personal development, participate in any training programme implemented by Nova
Healthcare Solutions Ltd as part of this employment, such training to include: o individual performance reviews taking responsibility for maintaining a record of own personal and/or professional development.
- The post-holder should recognise the importance of effective communication within the team and will strive to: o Communicate effectively with other team members, patients and professionals recognising peoples needs for alternative methods of communication and responding accordingly.
- Commit to equality of opportunity promoting equality in the work place and in the services Nova Healthcare Solutions delivers: o Embrace a culture of safeguarding children, young people and vulnerable adults, performance management, customer care and patient empowerment. o Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Novas procedures and policies, and current legislation. o Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues behaving in a manner which is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights.
Flexibility
- Work with a degree of flexibility required to perform work not specifically referred to above although falling within the scope of the post at the appropriate grade.
Health and Safety
- All employees have a legal duty to ensure the health and safety of people at work and members of the public in accordance with safety legislation and Nova Healthcare
Job description
Job responsibilities
Main duties and responsibilities
Service development
- To proactively identify, develop and acquire new business opportunities.
- To proactively develop and streamline current services.
- To attend conferences and events, build relationships with industry partners and report back on market trends.
- To both contribute and encourage team contribution towards service improvement and achieving and maintaining CQC standards.
- To represent the organisation positively at all times in communication and meetings with professional and external agencies.
- To address issues of quality, risk assess own performance and take accountability for own actions and those of their team either directly or under supervision.
- To work effectively with individuals in other agencies to meet patients' needs as required.
- To effectively manage own time, workload and resources.
Administration
- To prepare robust business plans for the consideration of the Senior Management
Team. These must contain relevant market data, appropriate Key Performance Indicators and be mindful of Patient Safety, Efficiency and Value for Money.
- To effectively use the IT software provided, check emails daily and keep accurate records.
- To ensure adherence to lone working procedures as required.
Customer care
- To pro-actively make contact with existing clients on a timely basis to maintain and develop relationships and gather positive feedback and areas of development.
- To work with current and prospective clients to discuss how the organisation may be of benefit to them.
- To contribute effectively to delivering a first-class patient focused service.
- To follow the organisations complaint reporting procedures always taking ownership and highlighting any errors made.
Miscellaneous
- To carry out efficiently all associated tasks to support the smooth running of the service that may be assigned to you by the Senior Management Team.
- Adhere to Disclosure and Barring Service Checks
Requirements for all employees
Confidentiality
- All information including that relating to patients, carers, colleagues, other healthcare workers and the business of the organisation may only be processed or shared with authorised persons in accordance with the organisation policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Performance management
- Ensure that performance targets are met and a culture of performance management, customer care, value for money and patient empowerment is embedded adhering to all of Nova Healthcare Solutions Ltds policies, standards and guidance and discussing these with other members of the team.
- Proactively highlight any gaps in understanding or training and commit to continued personal development, participate in any training programme implemented by Nova
Healthcare Solutions Ltd as part of this employment, such training to include: o individual performance reviews taking responsibility for maintaining a record of own personal and/or professional development.
- The post-holder should recognise the importance of effective communication within the team and will strive to: o Communicate effectively with other team members, patients and professionals recognising peoples needs for alternative methods of communication and responding accordingly.
- Commit to equality of opportunity promoting equality in the work place and in the services Nova Healthcare Solutions delivers: o Embrace a culture of safeguarding children, young people and vulnerable adults, performance management, customer care and patient empowerment. o Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Novas procedures and policies, and current legislation. o Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues behaving in a manner which is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights.
Flexibility
- Work with a degree of flexibility required to perform work not specifically referred to above although falling within the scope of the post at the appropriate grade.
Health and Safety
- All employees have a legal duty to ensure the health and safety of people at work and members of the public in accordance with safety legislation and Nova Healthcare
Person Specification
Experience
Essential
- Experience in sales and/or account management.
- Experience working with primary or secondary care.
- Experience working with others to achieve a common goal.
- Knowledge of Data Protection Act, General Data Protection Regulations, the need for confidentiality and to treat data with sensitivity.
- IT skills in Microsoft applications.
- An ability to analyse data, information and problems and provide informed decisions on a timely basis whilst using own initiative within set parameters.
- An ability to liaise and communicate effectively with a wide variety of individuals both verbally and in writing using tact and sensitivity at all times.
- The ability to assess the information available to ensure appropriate use and present information in an easily understandable way appropriate to a variety of audiences.
- The ability to work effectively in different contexts and situations, changing own approach in line with a changing environment.
- A commitment to understanding, respecting and valuing others and responding to their unique needs.
Desirable
- Previous experience managing staff.
- Previous experience working with pharmacists.
- Experience using SystmOne, Emis, Docman
DBS check
Essential
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
Qualifications
Essential
- GCSE-level or equivalent relevant qualifications/experience.
- Good literacy skills to read a variety of documents and write appropriate notes.
- Good numeracy skills to scrutinise staff claim sheets and invoices.
- Willingness to undertake training appropriate to the post.
Desirable
- Relevant qualifications in project management or business development
Person Specification
Experience
Essential
- Experience in sales and/or account management.
- Experience working with primary or secondary care.
- Experience working with others to achieve a common goal.
- Knowledge of Data Protection Act, General Data Protection Regulations, the need for confidentiality and to treat data with sensitivity.
- IT skills in Microsoft applications.
- An ability to analyse data, information and problems and provide informed decisions on a timely basis whilst using own initiative within set parameters.
- An ability to liaise and communicate effectively with a wide variety of individuals both verbally and in writing using tact and sensitivity at all times.
- The ability to assess the information available to ensure appropriate use and present information in an easily understandable way appropriate to a variety of audiences.
- The ability to work effectively in different contexts and situations, changing own approach in line with a changing environment.
- A commitment to understanding, respecting and valuing others and responding to their unique needs.
Desirable
- Previous experience managing staff.
- Previous experience working with pharmacists.
- Experience using SystmOne, Emis, Docman
DBS check
Essential
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Desirable
Qualifications
Essential
- GCSE-level or equivalent relevant qualifications/experience.
- Good literacy skills to read a variety of documents and write appropriate notes.
- Good numeracy skills to scrutinise staff claim sheets and invoices.
- Willingness to undertake training appropriate to the post.
Desirable
- Relevant qualifications in project management or business development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
