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Care Navigator

Saffron Health Partnership

The closing date is 30 April 2025

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Job summary

Saffron Health Partnership is looking for two Care Navigators to join our committed, and hard-working team.

The role of the Care Navigator is part of the Patient Services Team. The Team is led by the Patient Services Manager with the support of two Team Leaders and a Senior Officer. We are a very busy practice, and the role includes working on reception as well as within the office.

Main duties of the job

Answer, deal with and navigate incoming phone calls from patients, using a complex appointment system

- Deal with in-person patient enquiries at a busy reception desk

- Provide basic and accurate information in-person and via phone/email

- Maintain office security by following safety procedures and controlling access via the reception desk

- Perform other administrative duties such as emailing, photocopying, and scanning documents

- Accepting, issuing, and handing out letters, completed forms, specimen bottles

- Advising patients of practice procedures

- Registering new patients

About us

We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across all 3 sites with staff parking facilities available.

Date posted

16 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4303-25-0000

Job locations

Saffron Health Partnership

Saffron Road

Biggleswade

Bedfordshire

SG18 8DJ


Saffron Health Partnership

111 Church Street

Langford

Biggleswade

Bedfordshire

SG18 9QA


Shannon Court Surgery

High Street

Sandy

Bedfordshire

SG19 1AG


Job description

Job responsibilities

To support the clinical team by signposting patients to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

The following are the core responsibilities of the Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

a. Process and effectively signpost patients to the most appropriate healthcare professional or service depending on the presenting condition

b. Answer incoming phone calls, transferring calls, dealing with callers requests appropriately

c. Responding to requests from patients, team members and external agencies

d. Photocopy documentation as required

e. Data entry of new and temporary registrations and relevant patient information as required

f. Input data into the patients healthcare records as necessary

g. Process/direct requests for information

h. Scan patient related documentation into patients healthcare records

i. Complete building opening and closing procedures

j. Manage all queries as necessary in an efficient manner

k. Maintain a clean, tidy, effective working area at all times

l. Support all staff with general tasks as requested

m. Assist with any general day to day queries

n. Undertake all mandatory training and induction programmes

o. Contribute to public health campaigns where necessary

Job description

Job responsibilities

To support the clinical team by signposting patients to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

The following are the core responsibilities of the Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

a. Process and effectively signpost patients to the most appropriate healthcare professional or service depending on the presenting condition

b. Answer incoming phone calls, transferring calls, dealing with callers requests appropriately

c. Responding to requests from patients, team members and external agencies

d. Photocopy documentation as required

e. Data entry of new and temporary registrations and relevant patient information as required

f. Input data into the patients healthcare records as necessary

g. Process/direct requests for information

h. Scan patient related documentation into patients healthcare records

i. Complete building opening and closing procedures

j. Manage all queries as necessary in an efficient manner

k. Maintain a clean, tidy, effective working area at all times

l. Support all staff with general tasks as requested

m. Assist with any general day to day queries

n. Undertake all mandatory training and induction programmes

o. Contribute to public health campaigns where necessary

Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care
Person Specification

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a health care setting

Qualifications

Essential

  • Educated to GCSE level or equivalent.

Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Saffron Health Partnership

Address

Saffron Health Partnership

Saffron Road

Biggleswade

Bedfordshire

SG18 8DJ


Employer's website

https://www.saffronhealthpartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Saffron Health Partnership

Address

Saffron Health Partnership

Saffron Road

Biggleswade

Bedfordshire

SG18 8DJ


Employer's website

https://www.saffronhealthpartnership.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

Samantha Herbert

samantha.herbert2@nhs.net

Date posted

16 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4303-25-0000

Job locations

Saffron Health Partnership

Saffron Road

Biggleswade

Bedfordshire

SG18 8DJ


Saffron Health Partnership

111 Church Street

Langford

Biggleswade

Bedfordshire

SG18 9QA


Shannon Court Surgery

High Street

Sandy

Bedfordshire

SG19 1AG


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