Medical Receptionist/Administrator

Job description

Job responsibilities

JOB TITLE Medical Receptionist/Administrator

REPORTING TO Deputy Practice Manager

HOURS Full-Time 37.5 Hours Per Week (with 30 minute lunch break)

Working pattern to be discussed at interview.

Function

To ensure that the administrative function to support the practices service to patients runs efficiently and effectively. Duties will include:

Essential Characteristics:

The ability to communicate effectively with a wide range of people

Excellent communication skills both written and verbal

Ability to deal effectively with telephone calls

Good keyboard skills

Ability to work with diversity

Understand the necessity for confidentiality

Understand the role of teamwork in providing a quality service

Understand the accuracy when dealing with patient records, both electronic and paper based

Effective team worker

Motivated and enthusiastic

Commitment to ongoing development

Availability to provide cover during periods of sickness and holidays

Understanding of own behaviour and how this impacts on colleagues, patients and visitors

Main Duties and Responsibilities:

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

Make appointments for patients with the doctors, nurses and other members of the primary health care team on the computer

Deal with telephone queries, test results

Complete surgery lists and extract patient notes when required

Referring patients to secondary care

Scan and read code patient documentation (document management)

Operate repeat prescription system as directed

Register new patients on the computer system

Opening and distribution of post

Filing of medical notes, letters, test results and other correspondence

Photocopy patient files where necessary

Understand the usage of the practice email and intranet system

Assist in the closing and securing of the building at the end of the working day

Comply with all in house and statutory Health & Safety procedures

Attend practice meetings where necessary

Attend training courses in house and externally to develop expertise and further knowledge

Handle Petty Cash

Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist/administrator

It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice/ Deputy Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused

Person Specification

Qualifications

Essential

• GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
• Good IT and keyboard skills
• Good communication skills (Written and Oral)
• Polite and confident
• Planning and organising own work load
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• Ability to handle situations of potential conflict
• Problem solving

Experience

Desirable

• Experience of working with SystmOne, or within a healthcare setting.
• An understanding of a General Practice Reception environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ilkley & Wharfedale Medical Practice

Address

Springs Lane

Ilkley

West Yorkshire

LS29 8TQ

Employer's website

https://www.iwmp.co.uk (Opens in a new tab)