Job summary
Job summary
We are looking for
a GP Receptionist who is passionate about customer care and giving our patients
a positive experience whenever they contact the surgery.
The role will be 28.5
hours over 3 days Tuesday, Wednesday and Friday working 8.00am/8.30am to 6.00pm/6.30pm,
depending on the rota.
- £ 10.42 to £ 11.44 per hour, dependent on experience.
Main duties of the job
GP receptionist - dealing
with patients both on telephone and at the reception desk, processing
prescriptions and scanning duties.
Main duties of the job
Primary Duties
a.
Process
and effectively signpost patients to the appropriate healthcare professional
depending on the presenting condition
b.
Answer
incoming phone calls, transferring calls or dealing with the callers requests
appropriately
c.
Deal
with patients who present at the reception desk
d.
Process
patient requests for appointments
e.
Process
repeat prescription requests
f.
Initiate
contact with and respond to requests from patients, team members and external
agencies
g.
Enter
read-code data on EMIS
h.
Photocopy
documentation as required
i.
Data
entry of new and temporary registrations and relevant patient information as
required
j.
Input
data into the patients healthcare records as necessary
k.
Direct
requests for information, e.g. SAR, insurance/solicitors letters and DVLA
forms, to the administrative team
l.
Manage
all queries as necessary in an efficient manner
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and noticeboards
o.
Support
all clinical staff with general tasks as requested
p.
Complete
opening and closing procedures in accordance with the duty rota
About us
Overview of your organisation
Worden Medical Centre delivers
comprehensive healthcare services to individuals and entire families from
babies to the elderly, offering a broad range of medical care and we are often
the first point of contact for patients seeking medical advice. We offer
preventative care such as vaccinations, health screening and health education.
We play a vital role in managing chronic diseases such as diabetes,
hypertension, respiratory and heat disease.
The practice has been based at West
Paddock since 1993 and we work as team-based care including; GPs, Advanced
Nurse Practitioners, Practice Nurses, Healthcare Assistant, Nurse Associate, Medicines
Co-ordinators, Administrators, Receptionists and Practice Management.
Worden
Medical Centre is part of Leyland Primary Care Network, who provide the
Practice with a Paramedic, Pharmacist and Physiotherapist, We have support from
the Lifestyle Improvement Team who provide non-medical social care
interventions
Mission Statement;
Worden Medical
Centre is a long established provider of general medical services that is
committed to preserving and enhancing its good reputation for being caring and
innovative by providing high quality medical services in a friendly, happy and
healthy environment, where the promotion of health and well-being to patients
and staff is paramount.
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist There may be, on
occasion, a requirement to carry out other tasks; this will be dependent on
factors such as workload and staffing levels:
a.
Process
and effectively signpost patients to the appropriate healthcare professional
depending on the presenting condition
b.
Answer
incoming phone calls, transferring calls or dealing with the callers’ requests
appropriately
c.
Deal
with patients who present at the reception desk
d.
Process
patient requests for appointments
e.
Process
repeat prescription requests
f.
Initiate
contact with and respond to requests from patients, team members and external
agencies
g.
Enter
read-code data on EMIS
h.
Photocopy
documentation as required
i.
Data
entry of new and temporary registrations and relevant patient information as
required
j.
Input
data into the patients’ healthcare records as necessary
k.
Direct
requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA
forms, to the administrative team
l.
Manage
all queries as necessary in an efficient manner
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and noticeboards
o.
Support
all clinical staff with general tasks as requested
p.
Complete
opening and closing procedures in accordance with the duty rota
Secondary responsibilities
In
addition to the primary responsibilities, the receptionist may be requested
to:
a.
Participate
in practice audit as directed by the audit lead
b.
Support
administrative staff, providing cover during staff absences
c.
Scan
patient-related documentation and attach scanned documents to patients’
healthcare records
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist There may be, on
occasion, a requirement to carry out other tasks; this will be dependent on
factors such as workload and staffing levels:
a.
Process
and effectively signpost patients to the appropriate healthcare professional
depending on the presenting condition
b.
Answer
incoming phone calls, transferring calls or dealing with the callers’ requests
appropriately
c.
Deal
with patients who present at the reception desk
d.
Process
patient requests for appointments
e.
Process
repeat prescription requests
f.
Initiate
contact with and respond to requests from patients, team members and external
agencies
g.
Enter
read-code data on EMIS
h.
Photocopy
documentation as required
i.
Data
entry of new and temporary registrations and relevant patient information as
required
j.
Input
data into the patients’ healthcare records as necessary
k.
Direct
requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA
forms, to the administrative team
l.
Manage
all queries as necessary in an efficient manner
m. Maintain a clean, tidy, effective
working area at all times
n.
Monitor
and maintain the reception area and noticeboards
o.
Support
all clinical staff with general tasks as requested
p.
Complete
opening and closing procedures in accordance with the duty rota
Secondary responsibilities
In
addition to the primary responsibilities, the receptionist may be requested
to:
a.
Participate
in practice audit as directed by the audit lead
b.
Support
administrative staff, providing cover during staff absences
c.
Scan
patient-related documentation and attach scanned documents to patients’
healthcare records
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a primary care environment
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- EMIS user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.