Job summary
Beech
House Surgery is a well-established 4 partner GP surgery based in
Knaresborough, North Yorkshire, with a patient population of 7400. A vacancy has arisen for an experienced
Practice Manager to join our friendly team to support the partners in the
running of the surgery.
Main duties of the job
The
successful candidate will manage all aspects of operational management
including quality standards, premises, IT systems, practice finance,
recruitment and HR and will work together with the partners on practice
development and business planning.
Main duties of the job
To
be the senior non-clinical staff member managerially responsible for all
aspects of the practice business and service delivery.
To
be the lead role in the management of staff, and optimising efficiency and
financial performance and ensuring the practice achieves its long-term
strategies.
To
work collaboratively with the practice team to meet the needs of patients,
supporting the delivery of policy and procedures and provide leadership as
required.
Main
duties/responsibilities
Leadership
Organisational duties
Information Technology
Human Resources
Financial Management
About us
Beech
House Surgery is a well-established 4 partner GP surgery based in
Knaresborough, North Yorkshire, with a patient population of 7400. A vacancy has arisen for an experienced
Practice Manager to join our friendly team to support the partners in the
running of the surgery.
Job description
Job responsibilities
Job description
Job
summary
To
be the senior non-clinical staff member managerially responsible for all
aspects of the practice business and service delivery.
To
be the lead role in the management of staff, and optimising efficiency and
financial performance and ensuring the practice achieves its long-term
strategies.
To
work collaboratively with the practice team to meet the needs of patients,
supporting the delivery of policy and procedures and provide leadership as
required.
Main
duties/responsibilities
Leadership
- Ensure
change within the practice is led and managed in an effective manner
enabling successful outcomes
- Enabling
the practice to meet its agreed aims and objectives within a profitable,
efficient, safe and effective working environment
- Leading
the practices planning processes including setting objective and
monitoring progress
Organisational duties
- Lead
weekly partner/business meetings
- Ensure
practice compliance with contractual and legislative obligations,
particularly the GMS Contract, PCN, DES and CQC registration
- Ensure
the practice consistently meets and can evidence the required standards
for CQC and lead on preparation for any CQC inspection
- Maintain
the practice policies, including health and safety, fire safety, COSSH,
infection control, medicines management, etc) ensuring a system of review
and update as necessary
- Manage
the complaints and significant events process
- To be
the responsible manager for Health and Safety and Fire Safety
- Ensure
the practice has adequate disaster recovery procedures and a business
continuity plan in place
- Arrange
appropriate insurance cover for premises, employer liability, locum cover
- Ensure
the Practice Partnership Agreement is reviewed and updated at appropriate
intervals
- Ensure
the premises are maintained in order to comply with relevant legislation,
facilitate patient care and enhance the patient experience when attending
the practice
- Overall
responsibility for security, repairs, insurance and maintenance of
premises, services and equipment
- Ensure
that all servicing contracts are reviewed and are both cost effective and
adequate
- Oversee
the procurement of practice equipment, supplies and services
- Maintain
the practice website and all aspects of electronic communications to
patient
Information Technology
- Ensure
the practice has effective IT data security, back-up, maintenance and
disaster recovery plans in place
- To be
the responsible manager for the practice complaints with the Data
Protection Act and General Data Protection Regulation, and the
requirements of the Data Security Toolkit
- Oversee
setting of targets and monitoring standards for data entry and data
collection
Human Resources
- Keep
up-to-date with changes in employment legislation and to ensure all HR
documentation is appropriately maintained and managed
- Lead
and manage the HR process from and including recruitment and retention,
induction, appraisal and ongoing training and development to ensure that
all staff are adequately trained to fulfil their role
- Support
and mentor staff, both as individuals and as team members.
Financial Management
- To
manage all aspects of practice finances, optimising efficiency and
financial performance
- To
manage and co-ordinate month end reports and claims
- Make
recommendations to the partners on income, expenditure and all matters of
a financial nature
- Liaise
with the practice bankers and accountants when required
Job description
Job responsibilities
Job description
Job
summary
To
be the senior non-clinical staff member managerially responsible for all
aspects of the practice business and service delivery.
To
be the lead role in the management of staff, and optimising efficiency and
financial performance and ensuring the practice achieves its long-term
strategies.
To
work collaboratively with the practice team to meet the needs of patients,
supporting the delivery of policy and procedures and provide leadership as
required.
Main
duties/responsibilities
Leadership
- Ensure
change within the practice is led and managed in an effective manner
enabling successful outcomes
- Enabling
the practice to meet its agreed aims and objectives within a profitable,
efficient, safe and effective working environment
- Leading
the practices planning processes including setting objective and
monitoring progress
Organisational duties
- Lead
weekly partner/business meetings
- Ensure
practice compliance with contractual and legislative obligations,
particularly the GMS Contract, PCN, DES and CQC registration
- Ensure
the practice consistently meets and can evidence the required standards
for CQC and lead on preparation for any CQC inspection
- Maintain
the practice policies, including health and safety, fire safety, COSSH,
infection control, medicines management, etc) ensuring a system of review
and update as necessary
- Manage
the complaints and significant events process
- To be
the responsible manager for Health and Safety and Fire Safety
- Ensure
the practice has adequate disaster recovery procedures and a business
continuity plan in place
- Arrange
appropriate insurance cover for premises, employer liability, locum cover
- Ensure
the Practice Partnership Agreement is reviewed and updated at appropriate
intervals
- Ensure
the premises are maintained in order to comply with relevant legislation,
facilitate patient care and enhance the patient experience when attending
the practice
- Overall
responsibility for security, repairs, insurance and maintenance of
premises, services and equipment
- Ensure
that all servicing contracts are reviewed and are both cost effective and
adequate
- Oversee
the procurement of practice equipment, supplies and services
- Maintain
the practice website and all aspects of electronic communications to
patient
Information Technology
- Ensure
the practice has effective IT data security, back-up, maintenance and
disaster recovery plans in place
- To be
the responsible manager for the practice complaints with the Data
Protection Act and General Data Protection Regulation, and the
requirements of the Data Security Toolkit
- Oversee
setting of targets and monitoring standards for data entry and data
collection
Human Resources
- Keep
up-to-date with changes in employment legislation and to ensure all HR
documentation is appropriately maintained and managed
- Lead
and manage the HR process from and including recruitment and retention,
induction, appraisal and ongoing training and development to ensure that
all staff are adequately trained to fulfil their role
- Support
and mentor staff, both as individuals and as team members.
Financial Management
- To
manage all aspects of practice finances, optimising efficiency and
financial performance
- To
manage and co-ordinate month end reports and claims
- Make
recommendations to the partners on income, expenditure and all matters of
a financial nature
- Liaise
with the practice bankers and accountants when required
Person Specification
Qualifications
Essential
- Leadership and/or Management Qualification or experience
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of successfully developing and implementing projects
- Experience in dealing with external organisations at management level
- Excellent communications skills
- Strong IT skill
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines
- Ability to develop, implement and embed policy and procedure
- Knowledge of employment law, health and safety legislation, risk assessment
- Flexible and co-operative
- Excellent interpersonal skills
- Motivate and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building meetings
- Adherence to the need for strict confidentiality
Person Specification
Qualifications
Essential
- Leadership and/or Management Qualification or experience
Desirable
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of managing multidisciplinary teams
- Experience of successfully developing and implementing projects
- Experience in dealing with external organisations at management level
- Excellent communications skills
- Strong IT skill
- Excellent leadership skills
- Ability to prioritise, delegate and work to tight deadlines
- Ability to develop, implement and embed policy and procedure
- Knowledge of employment law, health and safety legislation, risk assessment
- Flexible and co-operative
- Excellent interpersonal skills
- Motivate and proactive
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building meetings
- Adherence to the need for strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.