Job summary
This role will be part time, working 08:00 - 12:00 Monday - Friday, 20 hours per week.
To provide a high quality, professional
reception and administrative service to patients, doctors, staff, colleagues,
health service professionals and others.
To act as the first point of contact for patients contacting the
Practice and to portray the Practice in the highest possible professional
basis. To ensure that enquiries from patients are efficiently and courteously
handled to the mutual satisfaction of the partners and patients.
Main duties of the job
The main purpose of the role will be answering and directing patient calls as part of our Care Navigation Team. You will also be trained in other departments in case of staff absence and to cross cover.
We are not necessarily looking for someone with experience as full training will be provided.
About us
We are a friendly and experienced community at St Andrews. We have retained many of our GP trainees who have gone on to become partners or salaried GPs which shows our ethos of wanting to build home grown talent who have the same values and vision as the rest of the team.
We appreciate innovation and ideas for new ways of working. We support and coach our team to ensure quality is embedded throughout.
Job description
Job responsibilities
- Book in, amend and cancel patient appointments in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Receive and accurately record requests assessing urgency in accordance with the Practices protocols.
- The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
- Communicating clearly and effectively with staff to aid the smooth running of the Practice.
- Responding to requests or queries for support as they arise in an appropriate and timely manner.
- Prioritising workload and requests for support.
- Making the most effective use of resources available
- Using judgement and experience in helping to determine the relevant urgency for requests for information received from patients and other external organisations.
Job description
Job responsibilities
- Book in, amend and cancel patient appointments in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
- Receive and accurately record requests assessing urgency in accordance with the Practices protocols.
- The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur
- Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
- Communicating clearly and effectively with staff to aid the smooth running of the Practice.
- Responding to requests or queries for support as they arise in an appropriate and timely manner.
- Prioritising workload and requests for support.
- Making the most effective use of resources available
- Using judgement and experience in helping to determine the relevant urgency for requests for information received from patients and other external organisations.
Person Specification
Qualifications
Essential
- Computer literate, able to use MS tools
- Ability to maintain calm when under pressure from patients
Desirable
- Customer service experience
Experience
Essential
- No experience of working in primary care essential as full training will be provided.
Desirable
- No experience of working in primary care essential as full training will be provided.
Person Specification
Qualifications
Essential
- Computer literate, able to use MS tools
- Ability to maintain calm when under pressure from patients
Desirable
- Customer service experience
Experience
Essential
- No experience of working in primary care essential as full training will be provided.
Desirable
- No experience of working in primary care essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
