Job summary
We are looking for an enthusiastic, motivated and proactive candidate to join our highly effective and friendly team.
The successful candidate will need to provide a first-class level of Reception/Customer Service to our patients. We will expect them to enjoy working in a busy reception environment and be prepared to go the extra mile.
The role of medical receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.
The successful candidate must be computer literate and have a flexible approach to working.
Experience of working in a busy office environment would be an advantage.
Main duties of the job
The successful candidate will be required to provide effective and efficient reception and administrative services for the practice, in a professional and courteous manner.
Please refer to the full job description and person specification.
About us
We are a well-led,
well-managed and supportive team which includes a practice nursing team,
district nurses, community matron, midwife, health visitors, and care
coordinator. The clinical staff are supported by a friendly and efficient
administration team and reception staff.
We still believe in the
well-established values of family practice: our whole team is something of a
family and we place a strong emphasis on good work-life balance.
We are rated CQC *outstanding*
We are a GMS practice
with 7500 patients currently using EMIS web but looking at moving to TPP Systm1
We were winners of the
East Midlands Leadership Award as Patient Champion of the Year in 2015 and a
received commendation at the BMJ awards in 2016 in the category of primary care
team of the year
Job description
Job responsibilities
To be responsible for undertaking a wide range of
reception duties and the provision of general support to the multidisciplinary
team. Duties can include, but are not limited
to, greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients,
the distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
Job description
Job responsibilities
To be responsible for undertaking a wide range of
reception duties and the provision of general support to the multidisciplinary
team. Duties can include, but are not limited
to, greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients,
the distribution of information, messages and enquiries for the clinical team,
liaising with multi-disciplinary team members and external agencies such as
secondary care and community service providers.
Person Specification
Experience
Essential
- Experience of working in a healthcare setting
- Experience of working with the general public
Desirable
- Excellent communication skills (written and oral)
- Strong IT skills
- EMIS/SystmOne user skills
- Clear, polite telephone manner
Person Specification
Experience
Essential
- Experience of working in a healthcare setting
- Experience of working with the general public
Desirable
- Excellent communication skills (written and oral)
- Strong IT skills
- EMIS/SystmOne user skills
- Clear, polite telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).