Medical Receptionist - Care Navigator

Job summary

We are looking for an experienced medical receptionist care navigator to join our hard-working team. We are a small friendly surgery based in Portsmouth. We look after approximately 9750 patients. If you can work under pressure to a high standard and have excellent interpersonal and communication skills, we would like to hear from you!

The successful candidates will demonstrate excellent communicate skills across multiple methods of communication, be able to work under pressure, be flexible, reliable, and empathetic to our service users needs and ideally have previous NHS experience (but not essential as full training will be given).

Main duties of the job

• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
• Deal with all general enquiries including booking, cancelling, and amending appointments
• Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
• Receive and make telephone calls as required
• Promote online services to patients
• Advise patients of relevant charges for private services

• Ensure all messages and communications received are accurate and delivered promptly.
• Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
• Open and close premises in line with procedure including activation/deactivation of alarm.
• Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
• Ensure the premises are completely secure. Report any security issues accordingly.

About us

Our GP practice is a well-established and forward-thinking healthcare organisation committed to delivering high-quality, patient-centred care. The practice is led by a team of three dedicated partners, supported by five salaried doctors, ensuring continuity and a broad range of medical expertise for our patient population.

We are proud to have a skilled multidisciplinary clinical team, including two practice nurses, two healthcare assistants, and a paramedic, who work collaboratively to provide comprehensive and accessible care.

To support the effective running of the practice, we have a strong non-clinical team, consisting of twelve administrative and reception staff, a Digital and Transformation Lead, a Business Manager, and an operations Manager. Together, they ensure smooth day-to-day operations and drive innovation in service delivery.

Our team works together to maintain a responsive, efficient, and compassionate environment, with a strong focus on continuous improvement and adapting to the evolving needs of our patients and community.