Job summary
We are a
busy practice in Merton looking for a GP Receptionist\ Administrator
to join our friendly team. Previous experience of GP practice and EMIS
would be an advantage. Must be able to work under pressure, be organised, have good communication skills and be part of a dynamic and supportive team.
Main duties of the job
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Have a high degree of empathy, diplomacy and
integrity and be able to demonstrate sensitivity and an awareness of patients
needs
Experience in a customer care facing
environment that you can evidence within your application
Undertake
a variety of administrative duties to assist in the smooth running of the practice,
including the provision of secretarial and clerical support to clinical staff
and other members of the practice team
Be reliable, professional and adaptable to
excel in an ever-changing environment
Due to the NHS commitment to moving to full
electronic communications you must have excellent keyboard and computer skills,
with a working knowledge of basic MS office programs such as Word / Excel and
be comfortable communicating via email
About us
Tamworth House Medical Centre is a primary care provider in
East Merton. We provide a high-quality medical care to a registered list of
over 9,100 patients through our dedicated team of 12 clinical and 12 administrative
staff.
We are passionate about staff health
and wellbeing and working together as a team. If you share our passion for the
NHS and want to join an enthusiastic, forward-thinking team committed to
patient and staff welfare we would be delighted to hear from you.
Job description
Job responsibilities
The duties
and responsibilities to be undertaken by members of the practice administration
team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the senior receptionist/practice manager, dependent on current
and evolving practice workload and staffing levels:
- Opening up/locking up of practice
premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone
requests for appointments, visits and telephone consultations, and
ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming
(and outgoing) mail
- Taking messages and passing on
information
- Filing and retrieving paperwork
- Computer data entry/data allocation
and collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and
responding to requests from patients, other team member and associated
healthcare agencies and providers
- Clearing and re-stocking of
consulting rooms as required
- Providing clerical assistance to practice
staff as required from time to time, including data processing, filing,
photocopying and scanning
- Ordering, re-ordering and monitoring
of stationery and other supplies
- Provision of refreshments for staff
and visitors as required; loading and emptying the dishwasher and keeping
the kitchen area clean and tidy
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and
clutter
Job description
Job responsibilities
The duties
and responsibilities to be undertaken by members of the practice administration
team may include any or all of the items in the following list. Duties may be varied from time to time under
the direction of the senior receptionist/practice manager, dependent on current
and evolving practice workload and staffing levels:
- Opening up/locking up of practice
premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice
appointments system
- Processing personal and telephone
requests for appointments, visits and telephone consultations, and
ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming
(and outgoing) mail
- Taking messages and passing on
information
- Filing and retrieving paperwork
- Computer data entry/data allocation
and collation; processing and recording information in accordance with practice
procedures
- Initiating contact with and
responding to requests from patients, other team member and associated
healthcare agencies and providers
- Clearing and re-stocking of
consulting rooms as required
- Providing clerical assistance to practice
staff as required from time to time, including data processing, filing,
photocopying and scanning
- Ordering, re-ordering and monitoring
of stationery and other supplies
- Provision of refreshments for staff
and visitors as required; loading and emptying the dishwasher and keeping
the kitchen area clean and tidy
- Keeping the reception area,
notice-boards and leaflet dispensers tidy and free from obstructions and
clutter
Person Specification
Qualifications
Essential
- Good standard of education or experience
- GCSE grade A to C in English and Maths
Experience
Essential
- Customer service experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Person Specification
Qualifications
Essential
- Good standard of education or experience
- GCSE grade A to C in English and Maths
Experience
Essential
- Customer service experience
Desirable
- Experience of working in a health care environment
- Knowledge of Coding
- Knowledge of Summarising
- Knowledge of Telephony
- Knowledge of Microsoft software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.