Job summary
We have an exciting opportunity for an expericed medical
secretary to join our team at Woodland Surgery in Greenwich.
This is a fantastic opportunity to join a very supportive
team based in Greenwich and experience working in a diverse population cohort.
Main duties of the job
The
ideal candidate will be a competent Medical Secretary. Experience in a primary
care setting is advantageous, as is knowledge of Emis Web and Outlook
The
post holder will be patient focused and driven to provide exceptional levels of
care at all times.
We
are looking for someone who is enthusiastic, motivated, friendly, diligent and
conscientious. They will need to be able to work effectively in a fast paced
environment, responding to changes, whilst remaining calm and methodical. They
should have excellent interpersonal skills and effective written and verbal
communication skills, with a high level of attention to detail
We
are looking for someone who is reliable, trustworthy and discrete
About us
Approx. 6300 patients of diverse background
Clinical team is made up of 3 GP partners, 3 salaried GP, 2 PN, 1 PA and 1 clinical pharmacist
Supportive and well established management and administrative team
Practice rated GOOD in CQC
Emis IT system
We work collaboratively with our PCN and with our CCG and work closely with other neighbouring practices
Job description
Job responsibilities
The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.
Duties:-
- Ensure the smooth running of the secretarial service and prioritise workload as appropriate.
To answer telephone enquiries in a prompt, efficient and helpful manner.
To actively manage and respond to patient tasks prioritising where appropriate.
To use the system to type referrals, clinical letters and reports as required by the doctors and nurses.
To refer patients via the e-referral system and oversee progress of those referrals.
To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.
To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
To deal with enquiries from patients professionally and sympathetically.
To check and respond to secretarial e-mails. To send correspondence via mail and e- mail according to protocol.
Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.
To provide additional secretarial and administrative support to the practices as required.
You will be required to undertake all other duties that may be reasonably asked of you.
Job description
Job responsibilities
The secretarial team are responsible for the provision of efficient and comprehensive secretarial support to the practice. Duties should be undertaken in an accurate, professional and methodical manner at all times.
Duties:-
- Ensure the smooth running of the secretarial service and prioritise workload as appropriate.
To answer telephone enquiries in a prompt, efficient and helpful manner.
To actively manage and respond to patient tasks prioritising where appropriate.
To use the system to type referrals, clinical letters and reports as required by the doctors and nurses.
To refer patients via the e-referral system and oversee progress of those referrals.
To actively monitor the 2 week wait referrals and ensure appointments for patients have been secured and attended.
To liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
To deal with enquiries from patients professionally and sympathetically.
To check and respond to secretarial e-mails. To send correspondence via mail and e- mail according to protocol.
Checking the eReferrals worklists daily making sure rejections / triage outcomes are processed.
To provide additional secretarial and administrative support to the practices as required.
You will be required to undertake all other duties that may be reasonably asked of you.
Person Specification
Experience
Essential
- Experience within GP surgery
Desirable
- Medical secretarial experience
Qualifications
Essential
- Reception or Admin experience within primary care is essential.
Desirable
- Medical secretarial experience within primary care is desirable as is some medical terminology knowledge
Person Specification
Experience
Essential
- Experience within GP surgery
Desirable
- Medical secretarial experience
Qualifications
Essential
- Reception or Admin experience within primary care is essential.
Desirable
- Medical secretarial experience within primary care is desirable as is some medical terminology knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.