Job summary
At Downend Health Group we are looking for a part-time Care
Co-ordinator (24 working hours per week) to provide support to our patient groups, specifically those with
identified care needs. If you are compassionate, resilient and
dedicated to making change, this could be the role for you.
As a Care-Co-ordinator, you will be supported in an
established team and work closely with GPs and other primary care professionals
within the PCN. Your role will include ensuring support is made
available to our patients and their carers, and that their health needs are
addressed.
You will have excellent communication skills and understand
the need for the strictest confidentiality. We will provide role specific
training and support for the successful candidate.
For further details email: bnssg.dhg-hr@nhs.net
Closing date for applications: Sunday, 14th
December 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the
role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.
Please note that previous applicants need not apply again.
Main duties of the job
The successful applicant will support patients in preparing
for or in following-up clinical conversations they have with primary care
professionals. The applicant will work closely with the GPs and other primary care
professionals within the PCN to identify and manage a caseload of identified
patients, making sure that appropriate support is made available to them and
their carers and ensuring that their changing needs are addressed.
About us
At Downend Health Group, our team
and their wellbeing are some of our key priorities. The organisation has grown
from humble beginnings with a skeleton staff, to a workforce of over 100
employees, providing services from two purpose-built surgeries.
We are here to look after you as
much as we are able. We have a range of policies to help staff from a Menopause
Policy to resources on Mental Wellbeing. We also understand that flexibility is
key to a successful work- life balance and where possible, we offer flexibility
in working patterns to accommodate your needs.
Downend Health Group know that all
work and no play isn't great for anyone - we hold social gatherings, we run
sweepstakes on sporting events and deliver a monthly reward scheme that
recognises employees who have gone the extra mile. We value you and your
commitment to the practice and like to recognise this with small tokens of
appreciation.
Our recruitment process is fast and
friendly, at interview we offer a relaxed approach which we think is the best
environment for you to learn a little about us and where we can get to know
you. We wont keep you waiting long on our decision either and will respond to
you as quickly as possible. We welcome applications for our non-clinical roles
no matter what your career background. Our workforce team is built around
common goals and values, and empathy and patience are key attributes, we also
value your life skills which we believe are transferable to our workplace.
Job description
Job responsibilities
Care
coordinators will:
- Pro-actively identify and work with a cohort of patients
to support their personalised care requirements, using the available decision
support aids. For example, those
patients with a Learning Disability, Mental Health, Dementia and
vulnerable/frail patients.
- Bring together all of a patients identified care
and support needs and explore their options to meet these into a single
personalised care and support plan (PCSP) based on what matters to the patient,
ensuring dignity, choice, respect, independence and rights are upheld at all
times.
Help patients to manage their needs, answer their
queries and support them to make appointments, and ensure patients have good
quality written or verbal information to help them make choices about their
care.
-
Identify barriers to or issues preventing greater
engagement and/or uptake by patients actively participate in developing
solutions for patients and service providers.
-
Support patients to take up training and
employment, and to access appropriate benefits where eligible.
-
Raise awareness of shared decision making and
decision support tools and assist patients to be more prepared to have a shared
decision-making conversation.
-
Ensure that patients have good quality information
to help them make choices about their care, e.g. Support patients to understand
their level of knowledge, skills and confidence when engaging with their health
and wellbeing.
-
Assist patients to access self-management education
courses, peer support or interventions that support them in their health and
wellbeing.
-
Act as a chaperone to provide support to patients
when appropriate or requested.
-
Provide co-ordination and navigation for patients
and their carers across health and care services, alongside working closely
with social prescribing link workers, health and wellbeing coaches and other
primary care professionals.
-
Support the co-ordination and delivery of Multi-Disciplinary
Team (MDT) meetings within practice.
-
Provide referral support for our clinical teams by
utilising various clinical pathways to ensure efficient and co-ordinated
patient care
-
Support patients with poor attendance records in vulnerable
patient groups.
-
Any other duties as requested by the practice
management.
Job description
Job responsibilities
Care
coordinators will:
- Pro-actively identify and work with a cohort of patients
to support their personalised care requirements, using the available decision
support aids. For example, those
patients with a Learning Disability, Mental Health, Dementia and
vulnerable/frail patients.
- Bring together all of a patients identified care
and support needs and explore their options to meet these into a single
personalised care and support plan (PCSP) based on what matters to the patient,
ensuring dignity, choice, respect, independence and rights are upheld at all
times.
Help patients to manage their needs, answer their
queries and support them to make appointments, and ensure patients have good
quality written or verbal information to help them make choices about their
care.
-
Identify barriers to or issues preventing greater
engagement and/or uptake by patients actively participate in developing
solutions for patients and service providers.
-
Support patients to take up training and
employment, and to access appropriate benefits where eligible.
-
Raise awareness of shared decision making and
decision support tools and assist patients to be more prepared to have a shared
decision-making conversation.
-
Ensure that patients have good quality information
to help them make choices about their care, e.g. Support patients to understand
their level of knowledge, skills and confidence when engaging with their health
and wellbeing.
-
Assist patients to access self-management education
courses, peer support or interventions that support them in their health and
wellbeing.
-
Act as a chaperone to provide support to patients
when appropriate or requested.
-
Provide co-ordination and navigation for patients
and their carers across health and care services, alongside working closely
with social prescribing link workers, health and wellbeing coaches and other
primary care professionals.
-
Support the co-ordination and delivery of Multi-Disciplinary
Team (MDT) meetings within practice.
-
Provide referral support for our clinical teams by
utilising various clinical pathways to ensure efficient and co-ordinated
patient care
-
Support patients with poor attendance records in vulnerable
patient groups.
-
Any other duties as requested by the practice
management.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional development
Experience
Essential
- Demonstrable experience of working in a public environment; Demonstrable experience of working with an integrated multi-skilled team;
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care environment
Personal Qualities and Attributes
Essential
- An understanding, acceptable and adherence to the need for strict confidentiality;
- Ability to work without direct supervision and determine own workload priorities and those of others in the team;
- Ability to use own judgement, resourcefulness and common sense;
- Pleasant and articulate;
- Able to work under pressure;
- Ability to multi-task, especially under pressure;
- Ability to stay calm in all circumstances;
- Able to work in a constantly changing environment
Skills and Abilities
Essential
- Excellent communication and interpersonal skills;
- Good personal organisation skills;
- Ability to prioritise;
- Ability to support members of the team when required
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional development
Experience
Essential
- Demonstrable experience of working in a public environment; Demonstrable experience of working with an integrated multi-skilled team;
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care environment
Personal Qualities and Attributes
Essential
- An understanding, acceptable and adherence to the need for strict confidentiality;
- Ability to work without direct supervision and determine own workload priorities and those of others in the team;
- Ability to use own judgement, resourcefulness and common sense;
- Pleasant and articulate;
- Able to work under pressure;
- Ability to multi-task, especially under pressure;
- Ability to stay calm in all circumstances;
- Able to work in a constantly changing environment
Skills and Abilities
Essential
- Excellent communication and interpersonal skills;
- Good personal organisation skills;
- Ability to prioritise;
- Ability to support members of the team when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
