Job summary
eCONSULT ADMINISTRATOR
Downend Health Group
At Downend Health Group we are looking
to recruit, for approximately 20 hours per week, an enthusiastic, confident,
and motivated, eConsult
Administrator to join our busy eConsult Team.
The successful
candidate will work to provide an efficient, helpful and courteous appointment
service to our patient population of approximately 27,500. Using a Care Navigation system, tailored to
this practice, and the advice of a supporting GP they will confidentially
triage eConsult requests for clinical appointments, ensuring that these are
offered in order of medical priority and with the most appropriate clinician.
We provide
quality patient care in a welcoming and supportive environment. Excellent communication, customer care and
flexibility, as well as the ability to keep calm under pressure is essential,
as is a friendly personality.
For
further details email: karen.hayward5@nhs.net
Closing
date for applications: Friday 31st May 2024
Interviews
to take place week commencing: Monday 3rd June 2024
Main duties of the job
The successful applicant will navigate patients' eConsultation to identify and prioritise the the patient needs for an appointment, and identify the relevant Community/Practice Healthcare Professional most appropriate to deal with the patient needs.
About us
Downend Health Group was formed in 2018 due to the merger of two well established practices located in the suburbs of Bristol. The surgery operates from two purpose-built premises located less than a mile apart.
As one of the largest teaching GP Practices in Bristol, Downend Health Group (DHG) cares for over 27,000 patients and this number continues to rise each year.
This excellent facility offers patients a family friendly service with efficient and easy access to a highly trained team of health care professionals. The medical team comprises 12 Partners (10 GPs, and 2 Pharmacists)10 Salaried GPs, 4 Clinical Pharmacists, 6 Paramedics and a dedicated team of Nurses and Healthcare Assistants. We are supported by our experienced Care Co-ordinator Team, Medicines Management Team, Administration Team and Reception Team who provide excellent support both front of house and behind the scenes.
The surgery provides modern healthcare services and both buildings offer calm, welcoming environment for patients, with enhanced and pleasant working conditions for clinicians and staff.
We use EMIS Web and electronic prescribing. We also use Docman scanning software to allow efficient scanning and letter management across both sites.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST
A) eConsult
Administration Team Member
- Working
within our eConsult Administration Team, the post holder will be responsible
for:
- Accessing eConsultations and filing them within
the patients EMIS records.
- Navigating the patient eConsultation through
Sentiers to:
o
Identify and prioritise the patient need for an
appointment.
o
Identify the relevant Community/Practice Healthcare
Professional most appropriate to deal with the patient needs.
-
Referrals to community healthcare professionals
i.e. community pharmacies
-
Sending links to self-help and wellbeing
support information via text message or email
-
Identifying the need for prior nursing
appointments i.e. bp, blood test, ECG, to ensure that clinicians have all the
information they require to enable them to consult effectively.
-
Co-ordinating foreign language interpreters,
when required, to facilitate clinical appointments.
-
Co-ordinating sign language interpreters, when
required, to facilitate clinical appointments.
-
Co-ordinating chaperones, when required, to
facilitate clinical appointments.
-
Notifying patients of their appointment
date/time via email, text, or telephone.
-
Ensuring appointments have been allocated the
appropriate slot types ie. face to face, telephone, urgent on the day or
routine.
-
Working with the team members to manage all relevant
tasks, emails and telephone calls
-
Directing all administrative queries received
via eConsult to the relevant teams.
-
Directing all nursing appointment requests to
the Patient Assistant Team.
The
team will receive the support of an eConsult/Nurse Support GP/Urgent Care Team
member who will work with them to triage patient concerns when the Sentiers
navigation tool does not provide clear guidance.
OTHER
REQUIREMENTS OF THE POST
B)
Professional Duties and Essential Characteristics
To always ensure a high standard of
practice and care by:
-
Ensuring accurate notes of all patient-related
work is recorded in the patients medical records.
-
Maintaining excellent communication, customer
service and IT skills at all times.
-
Flexibility to provide cover during periods of
sickness and holidays.
-
Attending and participation in practice
meetings as required.
-
Maintaining continued education by attendance
at courses and study days as deemed useful by the Practice, or necessary for
professional development.
-
Working co-operatively with the practice teams.
-
To respect the skills, expertise, and
contributions of your colleagues.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES OF THE POST
A) eConsult
Administration Team Member
- Working
within our eConsult Administration Team, the post holder will be responsible
for:
- Accessing eConsultations and filing them within
the patients EMIS records.
- Navigating the patient eConsultation through
Sentiers to:
o
Identify and prioritise the patient need for an
appointment.
o
Identify the relevant Community/Practice Healthcare
Professional most appropriate to deal with the patient needs.
-
Referrals to community healthcare professionals
i.e. community pharmacies
-
Sending links to self-help and wellbeing
support information via text message or email
-
Identifying the need for prior nursing
appointments i.e. bp, blood test, ECG, to ensure that clinicians have all the
information they require to enable them to consult effectively.
-
Co-ordinating foreign language interpreters,
when required, to facilitate clinical appointments.
-
Co-ordinating sign language interpreters, when
required, to facilitate clinical appointments.
-
Co-ordinating chaperones, when required, to
facilitate clinical appointments.
-
Notifying patients of their appointment
date/time via email, text, or telephone.
-
Ensuring appointments have been allocated the
appropriate slot types ie. face to face, telephone, urgent on the day or
routine.
-
Working with the team members to manage all relevant
tasks, emails and telephone calls
-
Directing all administrative queries received
via eConsult to the relevant teams.
-
Directing all nursing appointment requests to
the Patient Assistant Team.
The
team will receive the support of an eConsult/Nurse Support GP/Urgent Care Team
member who will work with them to triage patient concerns when the Sentiers
navigation tool does not provide clear guidance.
OTHER
REQUIREMENTS OF THE POST
B)
Professional Duties and Essential Characteristics
To always ensure a high standard of
practice and care by:
-
Ensuring accurate notes of all patient-related
work is recorded in the patients medical records.
-
Maintaining excellent communication, customer
service and IT skills at all times.
-
Flexibility to provide cover during periods of
sickness and holidays.
-
Attending and participation in practice
meetings as required.
-
Maintaining continued education by attendance
at courses and study days as deemed useful by the Practice, or necessary for
professional development.
-
Working co-operatively with the practice teams.
-
To respect the skills, expertise, and
contributions of your colleagues.
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional
- development
Experience
Essential
- Demonstrable experience of working in a public environment
- Demonstrable experience of working with an integrated multi-skilled team
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care environment
- Experience of using EMIS Web
- Experience of using Docman
- Experience of using eConsults
Personal Qualities and Attributes
Essential
- An understanding, acceptable and adherence to the need for strict confidentiality
- Ability to work without direct supervision and determine own workload priorities and those of others in the team
- Ability to use own judgement, resourcefulness and common sense
- Pleasant and articulate
- Able to work under pressure
- Ability to multi-task, especially under pressure
- Ability to stay calm in all circumstances
- Able to work in a constantly changing environment
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Good personal organisation skills
- Good keyboard and computer skills
- Thoroughness and Accuracy
- Ability to prioritise
- Ability to support members of the team when required
Desirable
- Ability to use Microsoft programmes (especially MS Word and MS Excel)
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional
- development
Experience
Essential
- Demonstrable experience of working in a public environment
- Demonstrable experience of working with an integrated multi-skilled team
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care environment
- Experience of using EMIS Web
- Experience of using Docman
- Experience of using eConsults
Personal Qualities and Attributes
Essential
- An understanding, acceptable and adherence to the need for strict confidentiality
- Ability to work without direct supervision and determine own workload priorities and those of others in the team
- Ability to use own judgement, resourcefulness and common sense
- Pleasant and articulate
- Able to work under pressure
- Ability to multi-task, especially under pressure
- Ability to stay calm in all circumstances
- Able to work in a constantly changing environment
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Good personal organisation skills
- Good keyboard and computer skills
- Thoroughness and Accuracy
- Ability to prioritise
- Ability to support members of the team when required
Desirable
- Ability to use Microsoft programmes (especially MS Word and MS Excel)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
