Job summary
We are
recruiting enthusiastic and motivated Patient Assistants to join our forward thinking
Practice. We have 4 positions to fill,
two permanent and two fixed term. Part-time applications are welcome as we have
some flexibility on the range of hours per week we can offer, with a minimum of 20
hours per week. Pay rate is £9.20 per
hour, 25 days annual leave plus 8 Bank Holidays pro rata.
Main duties of the job
The successful candidates will work within our Patient Assistant Team to provide an efficient, helpful and courteous reception service to all patients within the Practice, ensuring that their needs are met.
We provide quality patient care in a welcoming and supportive environment. Excellent communication, customer care and flexibility to cover holidays are essential, as is a friendly personality.
About us
Downend Health Group was formed in 2018 due to the merger of two well
established practices located in the suburbs of Bristol, The Willow Surgery and
Christchurch Family Medical Centre. The surgery operates from two purpose built
premises located less than a mile apart.
This excellent facility offers patients a
family friendly service with efficient and easy access to a highly trained team
of health care professionals. The medical team comprises GPs, clinical
pharmacists, paramedics and nurses. Our patient assistants and administration
team provide excellent support both front of house and behind the scenes.
The surgery provides modern healthcare services and both buildings offer
calm, welcoming environment for patients, with enhanced and pleasant working
conditions for clinicians and staff.
Currently, we provide extended hour surgeries 7.15am to 6.45pm from Monday
to Friday. We are currently closed on a Saturday and Sunday, but this could
change in the future.
Job description
Job responsibilities
The
post holder will be the main point of contact for patients and health care
professionals and will assist and direct patients in accessing the appropriate
service or Clinician in a courteous, efficient and effective way.
They will also provide general administrative
support within the Patient administration pod, projecting a positive and
friendly image to patients, visitors and other practice team members, either in
person or via the telephone.
Job description
Job responsibilities
The
post holder will be the main point of contact for patients and health care
professionals and will assist and direct patients in accessing the appropriate
service or Clinician in a courteous, efficient and effective way.
They will also provide general administrative
support within the Patient administration pod, projecting a positive and
friendly image to patients, visitors and other practice team members, either in
person or via the telephone.
Person Specification
Experience
Essential
- Demonstrable experience of working in a public environment
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care
- environment
- Demonstrable experience of working with an integrated multi-
- skilled team
- Experience of using EMIS Web and Docman
Personal Qualities and Attributes
Essential
- An understanding, acceptance and adherence to the need for
- strict confidentiality
- Ability to work without direct supervision and determine own
- workload priorities and those of others in the team
- Ability to use own judgement, resourcefulness and common
- sense
- Pleasant and articulate
- Able to work under pressure
- Ability to multi-task, especially under pressure
- Ability to stay calm under all circumstances
- Able to work in a constantly changing environment
Qualifications
Essential
- Demonstrable commitment to professional development
Other
Essential
- Flexibility of working hours/able to work at the desired times
Person Specification
Experience
Essential
- Demonstrable experience of working in a public environment
- Demonstrable experience of working as part of a team
Desirable
- Experience of working in a GP surgery or in a health care
- environment
- Demonstrable experience of working with an integrated multi-
- skilled team
- Experience of using EMIS Web and Docman
Personal Qualities and Attributes
Essential
- An understanding, acceptance and adherence to the need for
- strict confidentiality
- Ability to work without direct supervision and determine own
- workload priorities and those of others in the team
- Ability to use own judgement, resourcefulness and common
- sense
- Pleasant and articulate
- Able to work under pressure
- Ability to multi-task, especially under pressure
- Ability to stay calm under all circumstances
- Able to work in a constantly changing environment
Qualifications
Essential
- Demonstrable commitment to professional development
Other
Essential
- Flexibility of working hours/able to work at the desired times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
