Medical Receptionist

Job summary

We are looking for an individual with previous General Practice experience, who is enthusiastic, proactive and motivated individual to join our well-established high achieving dedicated, friendly and supportive team.

The successful candidate will be responsible for delivering a high level of quality reception service to our patients and visitors Experience of Systmone is highly desirable but not essential as training will be given and experience in a busy office environment.

Applicant to have excellent IT skills, strong communication skills with the ability to pay attention to detail and flexible approach to working and have the ability to adapt to changes within the NHS.

Main duties of the job

Answer the telephone in a courteous and professional manner

Receive and accurately convey messages in writing, verbally and electronically

Liaise with patients and their families in a compassionate manner

Liaise with GP's, other health professionals and their staff

Arrange / Cancel appointments for patients

Explain practice arrangements to new patients and those seeking temporary cover

Generate repeat prescriptions within the practice guidelines

Update the clinical system with changes

Contact patients to convey test results as directed by the GPs

Contact patients to arrange appointments with appropriate clinicians

Deal with travel enquiries and vaccination appointments

Accept payment and issue receipts.

Prepare medical records for deducted patients to return

Log new patients records and file appropriately.

Accept and sign for deliveries.

Understand the usage of the practice email.

Using Systmone / Ask My GP / ICE and other Practice software

Undertaking other administrative activities when required such as scanning and coding

About us

Bryn Cross Surgery are a General Practice with 3 GP Partners, Practice Nurses, Advanced Clinical/Nurse Practitioners supported by receptionists and administrative staff across our practices.

We are training GP Practices currently with Specialist Trainees on a rotation basis

High QOF achieving practice.

Well organised, friendly practice with an excellent managerial support.