Job responsibilities
JOB DESCRIPTION MEDICAL
RECEPTIONIST LITTLE LONDON SURGERY RESPONSIBLE TO: The Receptionist is
responsible in the first instance to the Reception Team Leader and thereafter
to the Practice Manager/Deputy Manager and then to the Partners. PURPOSE OF
JOB: The purpose of the Receptionist's job is to ensure that patients are able
to access health services including contact/make an appointment to see a doctor
in the appropriate manner depending on need and that all patient records are
up-to-date and available for all users when required. The purpose of the job is
also to contribute to maintaining practice administrative systems such as data
input, new patient registrations, correspondence, results and repeat
prescribing systems. GENERAL The Receptionist will adhere at all times to the
practices agreed protocols and procedures, will contribute to updating them as
required and will protect patient confidentiality at all times. HOUSEKEEPING
Contribute to keeping the working area and waiting room tidy Load and unload
the dishwasher Keep kitchen tidy Ensure all windows are closed and locked
securely when leaving the building Internal doors are shut securely at all
times TELEPHONES Reception staff will answer the various incoming outside lines
into reception and also the internal lines. Check telephone lines switch over
automatically from out of hours message in the morning. Handle patients
telephoning with an emergency in accordance with the practices protocol.
Provide future/on-the-day appointments/telephone advice slots with team members
in accordance with practices Access Protocol. Record patient information
accurately and pass it on to appropriate team member for advice/triage including
emergencies. Forward calls to team members. Answer patient enquiries.
Record and pass on messages. Assist patients checking the availability of
their prescription or with a query. Check telephone lines automatically
switch over to out of hours message at the end of working day. Follow manual
protocol if telephone lines dont automatically switch over Answer the x
directory telephone line throughout the day/evening/extended hours RECEPTION
DESK Reception staff will greet patients when they arrive in the practice and
ensure that they are assisted appropriately. This will include the following
list, which is not exhaustive: Handle patients presenting at reception as an
emergency in accordance with the practices protocol. Provide future/on-the-day
appointments in accordance with the practices Access Protocol. Assist
patients to check in for their appointments. Process requests for repeat and
acute prescriptions. Pass out prescriptions for collection and answer
associated queries. Advise walk-in patients about how to access the service
according to patient need. Take requests for repeat prescriptions. Welcome
and provide practice information/registration protocol details for patients
wishing to register with the practice. Process changes of address/patient
details. Promote patient on line access Promote Friends and Family Test
Action pop ups accordingly on patient record screen Record and pass on
messages. Chaperone Assist with unlocking and locking the surgery and
ensure adherence to security procedures. RECORDS Receptionists will contribute
to the updating and maintenance of all patient records. This will include the
following. The list is not exhaustive: Update registration and clinical
details. Input new patient registration data. Transmit new registration and
de-registration data updates to Practitioner Services (registration details and
records transfers). Highlight incoming mail for coding. Provide data for
house calls (i-Pad/printed visit summary sheets). Scan incoming
correspondence and workflow to correct clinician. Workflow Out of Hours
contact details to correct clinician. Workflow incoming results to correct
clinician. Process incoming new patient records including arranging
summarisation. Provide printed appointments list for each surgery as a backup
in the event that the system is unavailable. Accurately re-file any paper
records accessed by clinicians. Repair damaged Lloyd George/A4 records.
File/scan ECGs. MESSAGES Receptionists will accurately record and pass on
patient details and the content of the message in accordance with the
practices message protocol. PRESCRIPTION REQUESTS Receptionists will take and
action requests for repeat prescriptions over the telephone and in person in
accordance with the practices Repeat Prescription Protocol. Process GPs
requests to amend patients repeat prescribing records in accordance with the
practices Repeat Prescription Protocol. Print repeat and acute prescriptions
requested by patients and pass on for signature in accordance with protocol and
within agreed timescales. Process electronic prescribing Promote EPS to all
patients Direct signed prescriptions in the appropriate direction
(pharmacy/post/for collection). CONTACTING PATIENTS Receptionists will contact
patients by phone or using standard letters in accordance with doctors
instructions and to agreed timescales.