Job responsibilities
Job
Summary
Working under the direct supervision of the Practice Nurses and strictly
in accordance with specific practice guidelines and protocols, the Healthcare
Assistant will assist the practice clinical team in the provision and delivery
of prescribed programmes of patient care.
To assist medical personnel in the care of practice patients to include
treatment, preventative care, screening and patient education. The post will
also include some administrative duties.
A uniform must be worn at all times, which will be supplied by the
practice.
Duties
and Responsibilities
1. Nursing
BP monitoring
Urinalysis
ECG recording
Random Blood Glucose tests
Chaperoning duties
Recognise changes in the patients observations which must be reported
and acted on
Provide lifestyle advice to patients making any necessary referrals
within the Practice
Dementia asssessments
Weight monitoring
NHS healthchecks
Flu vaccines
B12 injections
RSV Vaccinations
Pneumococcal vaccines
Suture / staple removal
Dressings
Ensure specimens are labelled and bagged ready for collection with the
necessary paperwork completed
Ensure clinical waste collection runs smoothly, reporting any problems
to the Nurse Specialist
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Assist in Audit collection and administration
Phlebotomy (as needed)
2.
Administration and professional responsibilities
Participate in the administrative and professional
responsibilities of the practice team
Ensure the clinical computer system is kept up
to date with accurate details recorded
Ensure appropriate items of service claims are
made accurately, reporting any problems to the practice manager
Ensure accurate completion of all necessary
documentation associated with patient health care and registration with the
practice
Ensure collection and maintenance of
statistical information required for regular and ad hoc reports
Attend and participate in practice meetings as
required
To
create and send recall letters for clinics
To
assist in seasonal and special projects as requested e.g. flu campaign
Ordering
and display of Health Promotion materials
3.
Management of appointment system
Ensure total familiarity with all appointment systems including regular
and incidental variations
Book appointments and recalls ensuring sufficient information is
recorded.
Monitor effectiveness of the system and report any problems or
variations to the Reception Manager
4.
Any other delegated duties considered appropriate
to the post
SPECIAL REQUIREMENTS
FOR THE POST
An understanding, acceptance and adherence to the need for strict
confidentiality
An ability to use own judgement, resourcefulness, common sense and local
knowledge, to respond to patients enquiries and requests while adhering to
practice limitations
An understanding and acceptance of ones capabilities and awareness of
own limitations
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
Confidentiality:
In the course of seeking treatment, patients entrust us
with, or allow us to gather, sensitive information in relation to their health
and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the performance of the duties outlined in this Job
Description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues,
other healthcare workers or the business of the practice may only be divulged
to authorised persons in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will
assist in promoting and maintaining their own and others health, safety and
security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace
according to practice guidelines
Identifying the risks involved in work activities and
undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and
skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of
patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues
Behaving in a manner which is welcoming to and of the individual, is
non-judgmental and respects their circumstances, feelings priorities and
rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented
by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including
taking responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and
will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either
directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and
team activities and making suggestions on ways to improve and enhance the
teams performance
Work effectively with individuals in other agencies to meet patients
needs
Effectively manage own time, workload and resources.
Communication:
The
post-holder should recognize the importance of effective communication within
the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and
respond accordingly.