Job summary
We are looking for an enthusiastic, well-motivated, hardworking individual, who has extensive knowledge of working within primary care, with knowledge of the referral booking systems and referral processes. They must possess excellent customer service and communication skills to join our friendly and busy surgery team.
Main duties of the job
The role will involve:
All secretarial duties for the practice and the clinical team
Delivering excellent communication to patients via the telephone and face to face
Booking appointments using Emis within the surgery and via the cross-organisational booking system.
Liaising with patients in a confidential manner
Updating clinical records as appropriate
Following up on results and clinic letters
About us
We are a well-established, innovative, hard-working and friendly GMS practice based near Birkdale Village in Southport. We are a supportive practice that values staff commitment, team working and communication. We actively encourage staff learning and development that is conducive to practice roles and services we provide.
GMS practice with approximately 9,500 patients
Emis Web
Very high QoF achievements
4 partners and 2 salaried GPs
2 long-term locum GP
2 Practice Nurses
1 HCA
1 phlebotomist
2 GPA's
Training Practice
Excellent administration support from the practice team
The Surgery is open from 8.30am 6.30pm Monday to Friday and we would expect that working hours are within these times, rota to be discussed.
Job description
Job responsibilities
THE GRANGE SURGERY
JOB TITLE: General Practice Medical Secretary
REPORTS TO: Practice Manager/Deputy Practice Manager
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MAIN DUTIES/KEY TASKS
Full secretarial duties for the practice and the clinical team
Possess excellent knowledge of the referral booking systems and referral processes.
Dealing with telephone calls promptly, cheerfully and in a professional manner at all times. Logging onto the phone system to help each morning and at busy times
Data entry regarding patient contacts on computer whether by phone or letter
Keeping up to date with changes
Booking appointments on cross-organisational slots
Accurately recording telephone conversations and patient data
Action and logging of e-mails incoming and outgoing, urgent and non urgent
OTHER DUTIES
Liaise with members of the Primary Health Care Team
Liaise with other agencies Social Services etc
Sorting out hospital appointments
The above list is not all inclusive and we would expect that appointed personnel would offer their services and train to acquire the appropriate knowledge to cover in time of sickness / holidays etc. and would work at all times using their initiative.
Job description
Job responsibilities
THE GRANGE SURGERY
JOB TITLE: General Practice Medical Secretary
REPORTS TO: Practice Manager/Deputy Practice Manager
-----------------------------------------------------------------------------------------------------------------
MAIN DUTIES/KEY TASKS
Full secretarial duties for the practice and the clinical team
Possess excellent knowledge of the referral booking systems and referral processes.
Dealing with telephone calls promptly, cheerfully and in a professional manner at all times. Logging onto the phone system to help each morning and at busy times
Data entry regarding patient contacts on computer whether by phone or letter
Keeping up to date with changes
Booking appointments on cross-organisational slots
Accurately recording telephone conversations and patient data
Action and logging of e-mails incoming and outgoing, urgent and non urgent
OTHER DUTIES
Liaise with members of the Primary Health Care Team
Liaise with other agencies Social Services etc
Sorting out hospital appointments
The above list is not all inclusive and we would expect that appointed personnel would offer their services and train to acquire the appropriate knowledge to cover in time of sickness / holidays etc. and would work at all times using their initiative.
Person Specification
Experience
Essential
- Experience of working in general practice as a medical secretary.
Desirable
- Working within primary care, with some knowledge of the referral booking systems and referral processes.
Knowledge and skills
Essential
- Excellent customer service skills.
- Good working knowledge of Emis Web.
- Computer and IT literate.
Person Specification
Experience
Essential
- Experience of working in general practice as a medical secretary.
Desirable
- Working within primary care, with some knowledge of the referral booking systems and referral processes.
Knowledge and skills
Essential
- Excellent customer service skills.
- Good working knowledge of Emis Web.
- Computer and IT literate.