Care Co-ordinator

Job description

Job responsibilities

1. Undertake work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in practices

5. Support uptake of national screening programmes

6. Support immunisation programmes

7. Direct liaison with multi agencies to coordinate care for patients

8. Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service

9. To support patient/carer contact roles, and collate patient and carer feedback on their experiences

10. Support Quality and Outcome Frameworks and other DES/LES specifications

11. Maintain and develop engagement with all practice staff and encourage best practice

12. Help people to manage their needs, answering their queries and supporting them to make appointments

13. Support people to take up training, employment and access appropriate benefits where eligible

14. Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation

15. Ensure that people have good quality information to help them make choices about their care

16. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing

17. Explore and assist people to access personal health budgets where appropriate

18. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

19. Support the coordination and delivery of MDTs within PCNs.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with CLPCN policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Person Specification

Qualifications

Essential

• ECDL or equivalent
• Diploma/HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development

Desirable

• Training in motivational coaching and interviewing or equivalent

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of databases
• Vulnerable adults awareness
• Experience of care of the elderly

Personal Qualities and Attributes

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Able to work as part of a team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PGPA, PCN and the wider system
• Demonstrates personal accountability, emotional resilience and works well under pressure

Skills and Knowledge

Essential

• Knowledge of the personalised care approach
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Creative problem solver and willing to search for hard-to-find information

Desirable

• Knowledge of general practice clinical systems, such as, EMIS
• Ability to read large amounts of information and extract the salient points, to analyse data and report on findings

Other

Essential

• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dingle Park Practice

Address

Park Street

Liverpool

L8 6QP

Employer's website

https://www.dingledocs.nhs.uk/ (Opens in a new tab)