Job summary
We are looking for an experienced and friendly GP Receptionist to join our team.
This is a full time position and hours will work on a rota basis from 8.00 am - 6.30 pm.
Main duties of the job
The role will include handling queries over the phone, in person or over email. Helping patients organise GP and nurse appointments and navigating to other services. Other administrative tasks include document management, processing repeat prescriptions and processing registrations and deductions.
About us
Cedar Practice is located in Hackney next to Manor House tube station. We provide a service to 8,500 patients and form part of Woodberry Wetlands PCN.
Job description
Job responsibilities
- First point of contact
for patients, staff and visitors; to handle enquiries efficiently and
courteously and with a polite and professional, understanding, caring and kind manner.
- to observe strict
confidentiality on all information concerning patients
- organise patient
appointments, deal with patient prescription requests, liaise with outside
agencies, respond to email requests, chaperone, scanning, filing, process patient
registrations and deductions, ensure waiting area is clean after each morning and
evening session, ensure all rooms are secure at the end of the day.
- liaise with
other members of the Primary Health Care Team, i.e. Health Visitor, district
and Community Nurses, Social Worker (Care Manager) and Home Helps, as requested
by clinicians
- engage with
understanding of QoF and Enhanced Service contracts and help with re-calling
patients for annual health reviews
- to work in accordance to
practice protocols and procedures
- to support the practice
team in their efforts to create a friendly and relaxed
- environment where
patients will feel welcome.
- Commitment to ongoing training
and development
Job description
Job responsibilities
- First point of contact
for patients, staff and visitors; to handle enquiries efficiently and
courteously and with a polite and professional, understanding, caring and kind manner.
- to observe strict
confidentiality on all information concerning patients
- organise patient
appointments, deal with patient prescription requests, liaise with outside
agencies, respond to email requests, chaperone, scanning, filing, process patient
registrations and deductions, ensure waiting area is clean after each morning and
evening session, ensure all rooms are secure at the end of the day.
- liaise with
other members of the Primary Health Care Team, i.e. Health Visitor, district
and Community Nurses, Social Worker (Care Manager) and Home Helps, as requested
by clinicians
- engage with
understanding of QoF and Enhanced Service contracts and help with re-calling
patients for annual health reviews
- to work in accordance to
practice protocols and procedures
- to support the practice
team in their efforts to create a friendly and relaxed
- environment where
patients will feel welcome.
- Commitment to ongoing training
and development
Person Specification
Experience
Essential
- Experience working in a GP surgery
Person Specification
Experience
Essential
- Experience working in a GP surgery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.