Digital Care Coordinator

Job description

Job responsibilities

Main duties of the role:

• Processing new starter / leaver log ins in a timely manner
• Compile and submitting data returns for payment in line with the strict monthly and quarterly deadlines.
• Creating and maintaining Excel dashboards to monitor progress against local and national targets
• Support the Operational Management and Digital transformation teams with communications to patients and assist in the processing of patient responses.
• Increase understanding of issues faced by patients who are hard to reach, highly complex or digitally excluded and ensure patients are contacted in an appropriate method to meet their communication needs
• Improve patient access to digital resources, including the NHS App and the practice website.
• Updating the Priory Medical Group intranet with regular news updates and key information relating to the organisation
• Work in cooperation with the rest of the Digital Team to update and develop our clinical system (SystmOne) and other key digital tools used in primary care
• Track progress of uptake in childhood immunisations with a view to achieving 95% uptake and contact those that are hard to reach to encourage vaccination

At Priory Medical Group we pride ourselves in providing outstanding care to both our patients and our staff, through benefits, health and wellbeing initiatives and always ensure our team members assist in the implementation of any new processes / procedures that has an impact on the work they do.

The inclusive and supportive culture of Priory Medical Group encourages staff to bring their own ideas to the table, therefore being an active contributor to any change / improvements in ways of working.

Staff Recognition as well as regular appraisals and catch ups we have monthly 'thankfulness' awards where all staff can nominate a colleague who they feel deserves a 'shout out / thank you' for the work / difference they have made to their team or individually.

Employee support and wellbeing we have monthly support and wellbeing groups, where we discuss ideas where we can help / support staff. There is also access to free counselling should any staff member require this support during their time with us.

Staff Benefits we have a range of benefits and schemes to support staff health, engagement, wellbeing, and inclusion.

Working Hours:

Full-Time hours being Monday to Friday 8:30am to 4:30pm

Person Specification

Knowledge, Skills, Qualifications and Experience

Essential

• Confidence to promote change and innovation
• Commitment to proactively improve and champion digital working
• Ability to support patients in a way that inspires trust and confidence
• Ability to maintain effective working relationships and to promote collaborative practice with colleagues
• Ability to demonstrate personal accountability, emotional resilience when working with complex patients and challenging access issues
• Ability to organise, plan and prioritise on own initiative, including meeting deadlines, and work well under pressure
• High level of written and verbal communication skills, with attention to detail
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures
• Experience of providing advice and signposting to stakeholders and colleagues
• Proficient in MS Office and web-based services
• GCSE Grade A to C in English and Maths
• Experience of working in a customer focused environment
• Experience of working within multi-professional team environments
• Experience of data collection and using tools to measure the impact of services
• Ability to recognise and work within limits of competence and seek advice and guidance when needed
• Experience in data quality or data checking
• Familiar with using business intelligence tools to aid data-driven decisions
• Understanding of, and commitment to, equality, diversity, and inclusion
• Strong organisational skills, including planning, prioritizing and record keeping
• Experience in data quality or data checking
• Familiar with using business intelligence tools to aid data-driven decisions
• Understanding of, and commitment to, equality, diversity, and inclusion
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Ability to travel around York to other Priory Medical Group premises
• Commitment to continued professional development appropriate to the role

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Compiling reports, using data
• Some technical knowledge of web site software
• Some experience of project/change management
• Experience of working in the NHS, or public health / health improvement
• Experience of working a digital role using data or analysis and reporting
• Familiarity with SystmOne, and other NHS systems
• Basic understanding of risk, and applying problem-solving tools
• Ability to recognise and work within limits of competence and seek advice and guidance when needed

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Centre

Cornlands Road

York

North Yorkshire

YO24 3WX

Employer's website

https://www.priorymedical.com (Opens in a new tab)