Patient Records Administrator

Job description

Job responsibilities

The main duties of a Patient Records Administrator include, but are not limited to:

1. Workflowing all Electronic Documents into the Patients' Electronic Records: Ensuring these are processed and run efficiently, accurately and in line with individual and team KPIs, in doing so supporting your internal customers, and contributing to delivering the 'Best Clinical Care' for our patients.

2. Hospital Post: Ensuring documents are processed efficiently, accurately and in a timely manner, in doing so, supporting your Internal Customers, and contributing to delivering the Best Clinical Care for our patients.

3. Scanning / workflowing of Patient Letters into SystmOne as electronic documents: Ensuring these are processed efficiently, accurately and in line with individual and team KPIs, in doing so, supporting your Internal Customers, and contributing to delivering the Best Clinical Care for our patients.

4. Deductions: Ensuring these are processed and run efficiently, accurately and in line with individual and team KPIs, in doing so supporting our internal customers, and contributing to delivering the 'Best Clinical Care' for our patients.

5. Processing GOS18 report: Ensuring these are processed efficiently, accurately and in linewith individual and team KPIs, in doing so supporting our Internal and External customersand contributing to delivering the Best Clinical Care for our patients.

6. Managing the Patient Records (paper records) electronic tracker system via email or tasks:Ensuring requests are processed efficiently, accurately and in a timely manner. To assertivelymanage the system in place to ensure all records are accounted for and returned against theagreed timescale.

7. Dealing with telephone and face to face queries: Provide excellent internal customer serviceby dealing with queries and/or requests independently, appropriately, and efficiently.

8. Processing OOHs reports: Ensuring these are processed efficiently, accurately and line withindividual and team KPIs, in doing so, supporting the clinical team, and contributing todelivering the Best Clinical Care for our patients.

9. Sorting / filing and retrieval of patient paper records: Understanding of the work carriedout by the secretarial and patient records teams and pro-actively providing support andassistance when it is appropriate and/or required to do so.

10. Efficiently and accurately retrieving information: via our systems or printouts and notes formedical staff from within the surgery.

11. Efficiently and accurately obtain information as required by the doctor from otherorganisations, such as local hospitals.

12. Processing Internal Stationary requests: Ensuring these are processed efficiently and in atimely manner, in doing so, supporting our internal customers.

13. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures andprocesses applicable to the role are followed timely and accurately.

Person Specification

Skills and Behaviours

Essential

• - Teamwork: work effectively and professionally within a team and proactively support peers to contribute to collective team goals.
• - Can-Do Attitude: react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours.
• - Customer Service: ability to remain focused on providing and continuously improving an excellent internal and external customer service.
• - Deadline / Target Driven: work to strict deadlines and to be driven by the setting and achieving of individual and team targets.
• - Attention to Detail: process, input and manipulate large volumes of information and date to deadlines whilst maintaining highest levels of attention to detail.
• - Confidentiality: exercise and adhere to the Practice confidentiality policies.
• - Work Prioritisation: ability to organise, prioritise and manage their own work demands by assessing levels of urgency and importance.

Desirable

• - Autonomous: Ability to work independently by making informed decisions and exercising appropriate initiative when faced with a new situation / problem. Whilst also having the ability to recognise when a problem / issue should be escalated because it falls outside of the scope of the role.
• - IT Skills: competent in the use of PC based technologies, including Microsoft Outlook and Work. To be computer adept and able to quickly learn our in-house NHS systems, such as SystmOne.

Employer details

Employer name

Priory Medical Group

Address

Priory Medical Centre

Cornlands Road

York

North Yorkshire

YO24 3WX

Employer's website

https://www.priorymedical.com (Opens in a new tab)