Job responsibilities
Job Title:Carer (Community Based)
Job Purpose:
The post holder, under the direction of the York Integrated Care Team, will provide appropriate care and support to patients and their carers in their own homes.
The post involves supporting people in potentially distressing, unpredictable situations and may involve supporting terminally ill patients and their families or carers.
Position in Organisational Structure:
Responsible and Accountable to Lead Nurse and Operational Manager
Clinical Duties. (This list is not exhaustive and may be subject to alteration, but the role includes all duties that may reasonably fall within the job purpose)
Accountable for the delivery of efficient and appropriate care in accordance to relevant standards, guidelines and codes of conduct;
The following activities undertaken will demand some day or evening work, and lone working.
1. To perform robust independent first visit assessments of patients in their own home
2. To provide care and support as set out as appropriate following a first visit assessment. Tailoring care as is required to the individual.
3. To maintain written records and other related information as required and report all changes in the patients condition to the registered nurse on duty or overnight services
4. To ensure patients comfort, safety and dignity at all times
5. To assist and support patients and carers as appropriate
6. To assist patients to meet their basic needs including diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate
7. To respect the privacy and dignity of the patient at all times, keeping to the code of confidentiality.
8. Planned and Unplanned Cover: To contribute in maintaining the levels of service expected of our patients and the Practice in achieving its goals by taking a fair share of covering colleagues planned and unplanned absence
9. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
10. To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
11. Such other duties as may reasonably be delegated from time to time
Education and Training
In accordance with the concept of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include:
1. Taking ownership for own development, learning and performance, including participating in team meetings.
2. Taking responsibility for maintaining own personal development portfolio
3. Demonstrating to others who are undertaking similar work, the skills and activities that you carry out
4. Participate in performance review and appraisal
5. Infection Prevention and Control is everyone's responsibility, therefore PMG are committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. In order to achieve this, all staff are expected to comply with Infection prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role
6. To undertake training identified appropriate/necessary to perform the role.
Other Responsibilities
Communication;
1. Establish and maintain communication with individuals and groups about difficult or complex matters overcoming any problems in communication.
2. Communicating clearly, concisely and effectively with other team members
3. To develop good communications with the patient and his/her family, passing on all relevant information to the District nurse on duty, and other professionals as appropriate
4. To treat all patient information as confidential
Competencies:
Behaviours:
Team Work: Work effectively and professionally within the wider Practice clinical team and a local surgery team through willingness to proactively support and assist their peers and colleagues.
Autonomous: Ability to work independently by making informed decisions and clinical judgement. Whilst also having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and clinical knowledge.
Can-Do Attitude: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and also of the service
Customer Service: Ability to remain focussed on providing and continuously improving an excellent patient and internal customer service (colleagues)
Deadline / Target Driven: Ability to work efficiently and to strict deadlines. To be driven by the setting and achieving of individual and team targets
Attention to Detail: Ability to gather, process, analyse and input large volumes of information to deadlines whilst maintaining highest levels of attention to detail
Confidentiality: Ability to exercise and adhere to the Practice confidentiality policies
Work Prioritisation: Ability to organise, prioritise and manage your own work demands byassessing levels of urgency and importance
Skills:
Communication Skills. Good Verbal and written communication
Ability to build professional and appropriate rapport with patients .
I. Able to calmly, professionally and efficiently identify patients needs
II. Able to, calmly, professionally and efficiently deliver patients needs with a warm reassuring demeanour
Or
Able to skilfully signpost the patient to the most appropriate person or alternative solution to their needs
III. To be able to skilfully navigate and defuse potentially disgruntled customers or sensitive and/or emotive situations by using assertive language and exhibiting a warm reassuring demeanour
IV. Able to professionally and effectively tailor your communication style to suit the needs of a varied spectrum of customers ranging from Patients of all walks of life, family members, carers, Partners, External Agencies, Colleagues and Clinicians
Risk Management: Although it is essential the post holder is able to work autonomously, it is equally important the post holder to accessed support and advice as appropriate.
Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately escalate and/or access support.
IT Literate; competent in the use of Microsoft Applications and a proven ability to learn how to navigate and interrogate systems, input data with an attention to detail and follow processes and procedures
Qualifications / Requirements :
Essential
Basic Awareness of Safeguarding Children training
Safeguarding Vulnerable Adults Training
Manual Handling
Food Safety Level 2
Certification of Enhanced Criminal Record Check with childrens and/or adults barred list
Appropriate evidence of qualifications for any procedure and/or care the individual is asked to provide within the team and scope of their role
Good basic education to GCSE or equivalent
Experience of working in a customer focussed environment
To maintain and effective full driving license and have use of a personal car with appropriate MOT and Insurance Documentation
Desirable
NVQ Level 2 In Care
Experience of working in a community health/social care setting
Customers / Key Stakeholders:
Supporting the Practice in achieving our Strategic Goals. Examples of the most direct customers:
External Customers:
District Nurses
Warden Control Service
Trust: Community Response Team, Community Therapy Team
Local Authority: Adult Social Services
Patients, Carers, Families
Out of Hours Services
Social Services
Voluntary Sector Agencies
Internal Customers:
Care Coordinator
Lead Nurse
Operational Manager
Wider Clinical Team (Practice Nursing and GP team)
York Integrated Care Team colleagues
