Administrator Secretarial Team

Priory Medical Centre

Job overview

• Processing of electronic letters, using our in-house systems / MS Word
• Providing excellent customer service to your colleagues, the patients of the Practice, and our external clients
• Retrieving and processing information from our in-house medical records system efficiency and accurately
• Completing various reports and forms in an accurate and timely manner
• Our company and this role will continue to evolve and you will be expected to rise to the challenge

Main duties of the job

Proven:

efficient and accurate keyboard/typing skills

ability to following processes and procedures accurately and efficiently

efficient and accurate keyboard/typing skills

ability to following processes and procedures accurately and efficiently

administration background in a fast paced environment

Competent in the use of PC based technologies including Microsoft Outlook, Word. Full training will be given for in-house systems

An understanding of the importance of confidentiality in the workplace and able to follow data protection policies and guidelines

Great communication skills, face to face, on the phone and written / via e-mail

Any knowledge of medical terminology is beneficial but not essential as full training will be given

About us

We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer

Job description

Job responsibilities

Main Duties

1. Processing referral Letters for PMG and external clients: Ensuring these are processed efficiently, accurately and in a timely manner, in doing so, supporting the clinical team and contributing to delivering the Best Clinical Care for our patients

2. Completing various reports and forms: Ensuring these are processed efficiently, accurately and in a timely manner

3. Dealing with telephone and face to face queries: Provide excellent customer service by dealing with queries and/or requests independently, appropriately and efficiently

4. Efficiently and accurately obtain information: as required by our clinicians from our systems, records and/or from external organisations, such as local hospitals.

5. Processing E-Referrals & RSS rejections: Ensuring these are processed efficiently, accurately and in an timely manner, in doing so, supporting the clinical team and contributing to delivering the Best Clinical Care for our patients.

6. Processing Insurance and Solicitors reports: Ensuring these are processed accurately, efficiently and in a timely manner whilist contributing to our practice goal delivering the best customer service to our external customers.

7. To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.

8. To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals

9. Such other duties as may reasonably be delegated from time to time

Person Specification

Skills

Essential

• Competent in the use of PC based technologies including Microsoft Outlook, Word.
• Great communication skills, face to face, on the phone and written / via e-mail.

Employer details

Employer name

Priory Medical Centre

Address

Priory Medical Group

Cornlands Road

York

YO243WX

Employer's website

https://www.priorymedical.com