Care Navigator

Job description

Job responsibilities

MAIN RESPONSIBILITIES

1. Dealing with telephone enquiries from patients

2. Booking GP and nurse appointments

3. Processing repeat prescription requests

4. Processing Home Visit requests.

5. Receiving and recording of messages

6. Registering of new patients/temporary residents/foreign visitors etc.

7. Processing actions from results as per Clinicians

8. Scanning documents into the clinical IT system and coding/processing of the workflow before sending to the GP or other members of the team

9. Opening and sorting the post. Franking post at the end of the day and taking it to the post box/post office.

10. Sorting paperwork from Doctors trays.

11. General filing

12. Assisting Doctors with general secretarial duties as and when required.

13. Dealing with patients on Reception Desk when required

14. Processing patient triage requests

15. Dealing with email enquiries

16. Provide cover for members of the administration team as and when required

17. Cover evening and weekend surgeries when required at an enhanced rate of pay

18. Making tea and coffee

19. Any other duties as and when required

Person Specification

Qualifications

Essential

• Good General Education

Desirable

• Experience within General Practice
• IT Qualification

Experience

Essential

• Experience of dealing with the public/patients
• Experience of Microsoft Office software
• Experience of working on a clinical IT system
• Excellent IT skills
• Excellent interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Ability to work independently following verbal or written instructions
• Adaptable to change

Desirable

• Experience of Systmone clinical system

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Able to work in a changing environment
• Ability to work as part of an integrated multi-skilled team

Special requirements of post

Essential

• Provide cover for sickness/holidays when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Haldon House Surgery

Address

37-41 Imperial Road

Exmouth

Devon

EX8 1DQ

Employer's website

https://www.haldon-house.co.uk/ (Opens in a new tab)