Job responsibilities
Duties & Responsibilities
To
arrange appointments for patients via our computerised appointments system.
Triage
Accrux request with the support of the partners.
Taking
and relaying messages over the telephone and face-to-face
Receiving
patients and visitors at the reception desk and consulting with other members
of the team
Deal
with requests for prescriptions, reports, etc, and checking patient
identifiable information, all in line with Practice protocols
Processing
of prescription requests
Dealing
with new patients documentation & temporary residents and entering details
onto the system and creating new patient files
Process
patients change of address computer data & medical records (have
knowledge of practice area)
Have
a working knowledge of our telephone system, during our core hours (8am to
6:30pm)
Be
available to provide cover if requested even at short notice
General
filing and photocopying
Ensuring
that clinical rooms have equipment and consumables that is required for clinics
To
maintain cleanliness the waiting area and reception area
Other tasks
Ensure
the security of the building, complying with our Health & Safety Policy
Open
and close the building dependant on shift allocation
To
have a thorough knowledge of and work in accordance with all Practice policies
& protocols
Carrying
out any other duties reasonably requested by the Practice Manager and
Clinicians.
Health and Safety
Be
familiar with, and follow the provisions of the Practices Health and Safety
Policy and all other procedures and safety rules of the Practice
Co-operation
with all measures the Practice takes to maintain a safe working environment
To
maintain waiting and reception area tidy to ensure safe working environment and
in line with Health and Safety protocol
Information Governance
Post
holder is expected to assist in keeping data within the practice accurate and up
to date such as patient records.
Process
information in a secure and confidential manner both within the practice and to
other external organizations or trusts.
Equality and Diversity
The post-holder will
support the equality, diversity and rights of patients, carers and colleagues,
to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with Practice Policies & Procedures, and
current legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers & colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme
implemented by the Practice as part of this employment, such training to
include:
Participation
in an annual appraisal, including taking responsibility for maintaining a
record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Mandatory
Training / E-learning
Quality
The post-holder will strive to maintain quality within the
Practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Communication
The post-holder should recognize the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution to the
Implementation of Services:
The post-holder will:
Apply
Practice Policies, standards and guidance
Discuss
with other members of the team how the Policies, standards and guidelines will
affect own work
Participate
in audit where appropriate.
