Job responsibilities
Job
Summary
The
Assistant Practice Manager will support the Practice Manager with the general
day to day running of the Practice.
To be involved in the
management and development of the non-clinical Practice staff
Act as line Manager to
the Reception Manager, Practice Secretary and the Admin Team.
To be responsible for
the maintenance of the practices clinical and other computer systems.
Supporting the Practice
Manager with administrative task.
Duties
and Responsibilities
To be aware of
national, local and Practice quality standards for chronic disease management.
Organising premises maintenance
as required using agreed contractors.
To be responsible for
the collection and collation of data and feedback about patients needs and
satisfaction.
I.T.
Champion
Supporting
the Practice and Practice Manager in maintaining its CQC rating.
Supporting
the Practice Manager to achieve QOF targets.
Human
Resources
Assisting the Practice
Manager with the recruitment and interviewing of all non-clinical staff.
Managing
the mandatory training for all staff ensuring this has been completed in a
timely manner.
Organisational
Opening the surgery
Act as liaison with
with the contract cleaners.
Supporting the Practice
Manager to organise the flu clinics and coordinate staffing.
Assist with Accurx
messaging and health campaigns.
Data
Management
To oversee and monitor
the EDI links workload.
IM
& T
To support the
Reception Manager in the training of current and new Practice staff on the use
of the Clinical System.
To provide first line
technical support for IM & T issues. Full support is provided by the ICB IM
& T Support Desk or the clinical system supplier. First line technical
support may include such issues as:
Simple Windows
configuration problems
System One difficulties
Scanner and printer
configuration queries
Scanner and printer
consumables stocking and installation
To liaise with the ICB
IT or clinical system suppliers support department to resolve other hardware
and software issues.
To maintain an
equipment log ensuring that ICB and Practice owned equipment is readily
identifiable.
To be Smart Card
Sponsor for the practice alongside the Practice Manager.
To ensure the Practice website is
maintained and kept up to date.
Welfare
Ensuring lunch is
organised for any meetings requiring refreshments.
Organising collections
for members of staff when leaving.
Working
Relationships
To work as a flexible
member of the team to ensure the smooth running of the practice, providing
support to other team members when necessary.
Equality
and Diversity
Acting in a way that
recognizes the importance of peoples rights, interpreting them in a way that
is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy,
dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a manner
which is welcoming to and of the individual, is non-judgemental and respects
their circumstances, feelings, priorities and rights.
Personal
/ Professional Development
Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/ or professional development.
Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Training may need be
undertaken outside of normal practice hours, and off site.
Quality
Alert other team
members to issues of quality and risk.
Assess own performance
and take accountability for own actions, either directly or under supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance.
Work effectively with
individuals in other agencies to meet the patients needs.
Effectively manage own
time, workload, and resources.
Assist the Practice
Manager with auditing data.
Communication
Communicate effectively
with patients and carers as required.
Communicate
effectively with the Practice Manager and the Practice team, as required, on a
daily basis.
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately.
In the performance of
the duties outlined in this Job Description, the post-holder may have access to
confidential information relating to patients and their carers, Practice staff
and other healthcare workers. They may also have access to information relating
to the Practice as a business organisation. All such information from any
source is to be regarded as strictly confidential.
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the
Practice may only be divulged to authorised persons in accordance with the
Practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Health
and Safety
All employees are
subject to the requirements of the Health and Safety at Work Act. The
postholder is required to ensure, as an employee, that their work methods do
not endanger other people or themselves.
Assist in promoting and
maintaining their own and others health, safety and security as defined in the
Practice Health and Safety Policy, to include:
Using personal security
systems within the workplace according to Practice guidelines.
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective use of
training to update knowledge and skills.
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards.
Reporting potential
risks identified.
General
Terms and Conditions
All employees are
employed on an initial assessment basis.
All employees must
comply with the practices opportunities policy, and must not discriminate on
the grounds, race, colour, ethnic or national grounds, sex, marital status,
disability or any other grounds that cannot be shown to be justifiable.
This Job Description
may be reviewed in the light of changed service needs and developments. Any
changes will be fully discussed with the postholder. The postholder may be
required to carry out other duties appropriate to the grade of the post.