Medical Receptionist

Job description

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

• Undertake a variety of administrative duties to assist in the smooth running of the practice

• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

• Updating patient information accurately on SystmOne

  Duties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

• The post-holder should recognize the importance of effective communication within the team

Person Specification

Qualifications

Essential

• Educated to GCSE level standard is essential

Desirable

• Educated to A level standard is desired
• Higher Education is desired
• SystmnOne knowledge is desirable

Experience

Essential

• Experience of answering telephone calls in a high call volume environment
• Experience of working within an administrative office environment
• Willingness to continually learn within the job

Desirable

• A period working directly with members of the public in a busy NHS environment
• Experience of working as part of a team and under own initiative

Skills

Essential

• IT skills: Basic is essential
• Microsoft Word usage is essential
• Keyboard skills: Basic is essential
• Literacy skills Essential
• Numeracy Essential
• Verbal communication skills with the ability to deal with people in person and on the telephone is essential
• Verbal reasoning skills essential

Desirable

• Clinical software skills desirable: SystmOne
• Report / Letter writing skills - Desirable
• Microsoft Excel - Desirable

Employer details

Employer name

Dr Gilkar & Partner

Address

Little Horton Lane Medical Centre

392 Little Horton Lane

Bradford

West Yorkshire

BD5 0NX

Employer's website

https://www.drgilkar.co.uk (Opens in a new tab)