Job summary
The Patient Support Service (PSS) offers patients a home-based, holistic assessment, to help address a wide range of health, social and mental health issues. The team support these patients to remain as independent as possible in their own home by accessing appropriate care, benefits, mobility aids and offering advice in many other areas that they may need help with. The team also seeks to combat loneliness and isolation by supporting the work of the volunteer Telephone Befrienders and signposting patients to suitable, as well as relevant, social opportunities.
Main duties of the job
- To work with the Senior Social Prescribers, to promote and develop the service
- To manage a caseload of patients
- To undertake patient assessments as deemed appropriate, mainly in the patient’s home
- To make referrals or signpost to statutory and voluntary services - following up as appropriate
- To maintain accurate records of each contact and share information appropriately
- To ask for help/advice if unsure how to proceed with complex patients
- To complete all mandatory training and attend other training as directed by the Senior Social Prescribers
- To work with patients to help them better understand their health and wellbeing and offer advice on ways of making improvements
- To help identify unpaid carers within practice populate and enable them to access local support services
- To work alongside the Volunteer Coordinator and the Telephone Befriending Service
- Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
- Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
- Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
About us
The North Bucks Primary Care Network (PCN) is made up of 4 GP practices based in the North of Buckinghamshire. These are 3W Health, Waddesdon Surgery, Edlesborough Surgery and Ashcroft Surgery.
Job description
Job responsibilities
- To offer the very best service to patients who need additional help and support by working across the spectrum of health and social care providers and voluntary sectors
- To work as a member of the PSS
- To proactively find patients who might benefit from an assessment
- To enhance the PSS profile within the surgery and local community
- To liaise with GPs regarding patients who require additional care
- To liaise with other members of the Multidisciplinary Team (MDT)
- To act as MDT representative for the allocated surgery
- To attend surgery meetings and feedback information regarding patients
- To ensure colleagues are made aware of any service changes, offering guidance and help as required
- To connect people to community groups and statutory services for practical and emotional support.
- To provide social prescribing across the PCN, empowering patients to take control of their health and wellbeing
- To be responsible for developing relationships with both local and national voluntary organisations
- To support existing groups to be accessible and sustainable
Job description
Job responsibilities
- To offer the very best service to patients who need additional help and support by working across the spectrum of health and social care providers and voluntary sectors
- To work as a member of the PSS
- To proactively find patients who might benefit from an assessment
- To enhance the PSS profile within the surgery and local community
- To liaise with GPs regarding patients who require additional care
- To liaise with other members of the Multidisciplinary Team (MDT)
- To act as MDT representative for the allocated surgery
- To attend surgery meetings and feedback information regarding patients
- To ensure colleagues are made aware of any service changes, offering guidance and help as required
- To connect people to community groups and statutory services for practical and emotional support.
- To provide social prescribing across the PCN, empowering patients to take control of their health and wellbeing
- To be responsible for developing relationships with both local and national voluntary organisations
- To support existing groups to be accessible and sustainable
Person Specification
Qualifications
Essential
- GCSE Maths and English (or equivalent)
Desirable
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of supporting people, their families and carers
- Experience of IT systems and packages
- Experience of data collection and reporting
- Experience of working within a patient-facing role
- Experience of collaborative working and building relationships across varied organisations
Desirable
- Experience in Social Prescribing
- NVQ Level 3 or equivalent in a health and social care role
- Experience of using EMIS Web and Docman
- Experience of supporting people with their mental health
- Experience of working with vulnerable people
Skills
Essential
- Demonstrable commitment to professional and personal development
- Enthusiasm to develop the service
- Genuine enjoyment of helping people to attain their optimum independence
- Ability to organise and prioritise workload effectively
- Ability to exercise sound judgement when faced with conflicting pressures
- Excellent record keeping skills
- Excellent written, verbal and listening skills
- Ability to work automatously as well as within a team
- Excellent communication skills with a wide range of people
- Excellent administration skills
- Computer literate excellent IT skills in Microsoft Outlook, Word, Excel & PowerPoint and the internet and intranet
- Non-judgemental approach to people
- Compassionate and patient nature
- Ability to respect peoples life choices
- Ability to be a good team player
- Ability to organise self and help organise others
- Ability to get on with people from all walks of life
- Excellent observational skills
- Effective questioning skills
- Full, clean driving licence and access to a vehicle
Desirable
- Awareness of local referral pathways
- EMIS experience
- Clinical background
Person Specification
Qualifications
Essential
- GCSE Maths and English (or equivalent)
Desirable
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of supporting people, their families and carers
- Experience of IT systems and packages
- Experience of data collection and reporting
- Experience of working within a patient-facing role
- Experience of collaborative working and building relationships across varied organisations
Desirable
- Experience in Social Prescribing
- NVQ Level 3 or equivalent in a health and social care role
- Experience of using EMIS Web and Docman
- Experience of supporting people with their mental health
- Experience of working with vulnerable people
Skills
Essential
- Demonstrable commitment to professional and personal development
- Enthusiasm to develop the service
- Genuine enjoyment of helping people to attain their optimum independence
- Ability to organise and prioritise workload effectively
- Ability to exercise sound judgement when faced with conflicting pressures
- Excellent record keeping skills
- Excellent written, verbal and listening skills
- Ability to work automatously as well as within a team
- Excellent communication skills with a wide range of people
- Excellent administration skills
- Computer literate excellent IT skills in Microsoft Outlook, Word, Excel & PowerPoint and the internet and intranet
- Non-judgemental approach to people
- Compassionate and patient nature
- Ability to respect peoples life choices
- Ability to be a good team player
- Ability to organise self and help organise others
- Ability to get on with people from all walks of life
- Excellent observational skills
- Effective questioning skills
- Full, clean driving licence and access to a vehicle
Desirable
- Awareness of local referral pathways
- EMIS experience
- Clinical background
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
