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GP Receptionist/Medical Administrator

Donnington Medical Practice

The closing date is 19 May 2025

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Job summary

Donnington Medical Practice is seeking a part-time GP Receptionist/Administrator for our busy practice. Primarily you will be the first point of contact, ensuring that all visitors receive a warm welcome and excellent service along with other reception duties such as managing the telephone and dealing with patient queries. You will also assist the team in administrative functions to support the running of the practice and contribute to patient care. The role will require an individual who is a quick learner and who is able to think on their feet. We are looking for an individual who is available to work 1:30pm until 6:30pm however other shifts and hours will be available as overtime. You must be flexible in your approach to the role and be available to work between 8:30am-6:30pm on a shift pattern. The role is for 25 hours per week.

Main duties of the job

The ideal applicant will have NHS experience, excellent IT skills and be able to demonstrate confidence in using computerised clinical systems. The ability to work well within a team is essential.

About us

We are a very busy GP practice with a list size of over 14,500 patients. You will join our team of non-clinical staff offering support to the management team and be involved in all departments. We are friendly, progressive and forward thinking, always striving for efficiency and excellence in our service and care provided.

Date posted

17 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4198-25-0000

Job locations

Wrekin Drive

Donnington

Telford

Shropshire

TF2 8EA


Job description

Job responsibilities

The ideal applicant will excellent IT skills and be able to demonstrate confidence in using computerised systems but training will be provided. The ability to work well within a team is essential. Providing general information for patients and other external service providers, assistance and directing patients in accessing the appropriate service. Answering the telephone and transferring calls to the appropriate healthcare professional. Processing personal and telephone requests for appointments,dealing with requests for home visits, rearranging appointments etc. Maintaining and monitoring the practice appointments system. Updating patients medical records as required. Assisting patients with the completion of any forms.. Filing, photocopying and scanning organisational documents, records, patients' documentations. Facilitating effective communication between patients, members of the health care team and visitors. Checking, filing and issuing prescriptions to patients and resolving any issues in relation to a prescription request. Reporting any problems with the premises, medical equipment or the running of the practice to the manager. Ensuring the reception area, waiting room,the entrance remain tidy and welcoming. Undertaking any other administrative duties that may arise from time to time to assist in the smooth running of the practice. This list is not exhaustive and gives a broad description of what type of work can be expected to be carried out in a GP Surgery.

Job description

Job responsibilities

The ideal applicant will excellent IT skills and be able to demonstrate confidence in using computerised systems but training will be provided. The ability to work well within a team is essential. Providing general information for patients and other external service providers, assistance and directing patients in accessing the appropriate service. Answering the telephone and transferring calls to the appropriate healthcare professional. Processing personal and telephone requests for appointments,dealing with requests for home visits, rearranging appointments etc. Maintaining and monitoring the practice appointments system. Updating patients medical records as required. Assisting patients with the completion of any forms.. Filing, photocopying and scanning organisational documents, records, patients' documentations. Facilitating effective communication between patients, members of the health care team and visitors. Checking, filing and issuing prescriptions to patients and resolving any issues in relation to a prescription request. Reporting any problems with the premises, medical equipment or the running of the practice to the manager. Ensuring the reception area, waiting room,the entrance remain tidy and welcoming. Undertaking any other administrative duties that may arise from time to time to assist in the smooth running of the practice. This list is not exhaustive and gives a broad description of what type of work can be expected to be carried out in a GP Surgery.

Person Specification

Qualifications

Essential

  • Educated to GSCE grade C and above in Maths and English or equivalent, (or substantial experience in similar role will be considered)
  • demonstrable commitment to professional development.

Desirable

  • General practice experience
  • Ability to use EMIS Web
  • DOCMAN
  • Intellisense

Personal Qualities

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work without direct supervision and determine own workload priorities and those of others in the team
  • Ability to use own judgement, resourcefulness and common sense
  • pleasant and articulate
  • Able to remain calm and professional under pressure
  • Ability to multi-task especially under pressure
  • Able to work in a changing environment
  • Able to work with changing and conflicting priorities

Desirable

  • Strong IT Skills
Person Specification

Qualifications

Essential

  • Educated to GSCE grade C and above in Maths and English or equivalent, (or substantial experience in similar role will be considered)
  • demonstrable commitment to professional development.

Desirable

  • General practice experience
  • Ability to use EMIS Web
  • DOCMAN
  • Intellisense

Personal Qualities

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to work without direct supervision and determine own workload priorities and those of others in the team
  • Ability to use own judgement, resourcefulness and common sense
  • pleasant and articulate
  • Able to remain calm and professional under pressure
  • Ability to multi-task especially under pressure
  • Able to work in a changing environment
  • Able to work with changing and conflicting priorities

Desirable

  • Strong IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Donnington Medical Practice

Address

Wrekin Drive

Donnington

Telford

Shropshire

TF2 8EA


Employer's website

https://www.donningtonmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Donnington Medical Practice

Address

Wrekin Drive

Donnington

Telford

Shropshire

TF2 8EA


Employer's website

https://www.donningtonmedicalpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sakina Morris

donnington.practice@nhs.net

01952605252

Date posted

17 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4198-25-0000

Job locations

Wrekin Drive

Donnington

Telford

Shropshire

TF2 8EA


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