Primary Care Network (PCN) Manager

Job description

Job responsibilities

The job description is an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the Clinical Director and PCN board members. The following areas of responsibility are an indication of the role, but could be subject to change as the impact of primary care network commissioning evolves.

Key Responsibilities and Duties:

The PCN Manager areas of responsibility include:

First point of contact for Practice Managers regarding the delivery of Network projects/schemes.

Manage contractual requirements on behalf of the Network.

Ensure all PCN clinical/administrative staff have access to required training and development and co-ordinate this as required to meet required standards.

Co-ordinate the delivery of enhanced services and other service submissions on behalf of the Network.

Support recruitment, induction and training of new PCN staff.

Collate feedback / analysis data on behalf of the Network to report to the ICB and other organisations as required.

To manage the workflow processes in relation to the above.

Organisational:

The remit of this role is broad and evolving and will require attention to detail in the delivery of high-quality day to day operations

Work with the PCN Clinical Director and board for strategic and operational planning processes to support the PCN objectives.

Support the PCN Director and board with the writing of business and development plans as required.

Coordinate meetings for the PCN working monthly board meetings and practice manager meetings and ad hoc project meetings as required.

Ensure all relevant national strategies, policies, targets and frameworks are fully implemented.

Ensure compliance with health and safety policies and procedures to reflect current best practice and ensure all staff, contractors, workers and members of the general public discharge them effectively.

Support the recruitment, induction and training of new and existing staff groups that may or may not be employed by the PCN.

Drive issues through to resolution, acting as a point of expertise.

Finance:

To work alongside the Clinical Director, Practice Managers within the Network and Rotherham Federation to overview the PCN finances.

To monitor and check the accuracy of the any submissions for Enhanced Services, Contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly and quarterly basis.

With support from the Rotherham Federation, work with the Clinical director to ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through:

Ensuring financial risks are recognised and appropriate action taken to Monitoring expenditure and identifying significant deviations from plan

Ensuring all claims are submitted in good time and payment made and received

Ensuring the practices allocation of resources is fair and equitable

Present financial plans, monitoring information and reports to the PCN as required

Ensure financial risks are recognised and appropriate action taken.

Information Management & Technology:

Ensure the PCN compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

To ensure the integrity of the system working with the ICB to implement their guidance.

Strategy & Leadership:

Clarify objectives and priorities for network delivery in line with operational realties, financial parameters and contract requirements.

Research and apply evidence from national policy, guidance and benchmarking that will influence the planning and delivery of PCN priorities

Promote the engagement of the PCN GP practices to unify locality structures

Ensure proactive stakeholder management occurs including frontline staff, team, service, organisation, senior leaders, external bodies

Provide and build upon key performance management data, as appropriate.

Development & Change:

Support and champion the development of good quality network plans that deliver relevant change and improvement projects which can be both measured and evaluated

Oversee a programme of audits and surveys that support, and evidence measures of improvement

Identify and develop appropriate tools and measures of improvement to support effective change, e.g. performance frameworks, population health data, outcome measures.

Welfare:

Organise PCN events e.g. Educational / Network wide events.

Relationship Management:

Manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous improvement

To work as a flexible member of the PCN providing support to other team members when necessary

To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high-quality services

Encourage supporting staff to collaborate through sharing information and intelligence across different activities

Build good relationships with all stakeholders involved in the PCN

Develop and deliver a communication strategy with reference to the networks geographical spread

Represent the network at meetings, in the community and to the media as required

Listen and act on staff feedback from the frontline to build staff trust by adopting a proactive, facilitative approach. Ensure their representation and commitment across the PCN.

Provide coaching and support to staff and stakeholders involved in PCN transformation and development

Other:

Any responsibility identified during the course of the role. The position of the PCN Manager is an evolving position.

Person Specification

Qualifications

Essential

• - Evidence of continued professional development

Desirable

• - Management and/or Business qualification
• - Educated to degree level or demonstrate equivalent skills

Experience

Essential

• - Data collection, validation, analysis and reporting
• - Experience of successfully developing and implementing projects
• - Experience of producing business and operational plans
• - Knowledge and experience of working within the contractual frameworks for General Practice and PCNs (eg. Network Agreements, DES, IIF, QOF, Enhanced Services)
• - Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

• - Experience working within primary care at a managerial level
• - Experience of performance monitoring and successful delivery on targets
• - Experience of developing primary care provision at scale (eg. Working with a Federation, PCN or collaboration of practices).
• - Experience of working in emerging organisational structures and supporting change management processes
• - Experience of budget management
• - Experience of workforce planning, forecasting and development
• - Experience of contract tender processes and applications
• - Experience of contract management
• - Public engagement experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stag Medical Centre & Rose Court Surgery

Address

Stag Medical Centre

162 Wickersley Road

Rotherham

South Yorkshire

S60 4JW

Employer's website

https://www.stagmedicalcentre.co.uk/Home (Opens in a new tab)