Job summary
We are looking for a reliable, friendly person who is passionate about providing patients with a high standard of service to join our team as a Receptionist.
You may have previous experience as a medical receptionist using EMIS web which whilst desirable, is not essential as full training will be given.
This job is advertised as a part time position with regular shifts on a Wednesday and Friday afternoon. There will also be an oppourtunity to do more hours covering holiday and sickess.
Recruitment will be through CV and interview.
Please state in your application why you would like to work in Caterham Valley Medical Practice.
Employment will be dependent on pre-employment checks including at least two references, completion of right to work checks., DBS check and an occupational health assessment.
Main duties of the job
Your main duties will be to book appointments or signpost patients to appropriate services to ensure that they get the right care in the right place at the right time whether they contact the practice by phone or in person. Your duties will also include greeting patients on arrival at the practice and other varied administrative duties.
About us
Caterham Valley Medical Practice is a friendly, well-established and community facing practice in the heart of Caterham, Surrey. We look after 10600 patients in a busy practice with excellent patient care at the heart of everything we do.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
Essential
- Good standard of education at high school level A-C/9-4
Experience
Essential
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Apply for this job
- (Link: )
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- EMIS user skills
- Experience of administrative duties
- Experience of working in a health care setting
Person Specification
Qualifications
Essential
- Good standard of education at high school level A-C/9-4
Experience
Essential
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Apply for this job
- (Link: )
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Desirable
- EMIS user skills
- Experience of administrative duties
- Experience of working in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
