Primary Care Network Digital & Transformation Lead

Job description

Job responsibilities

Strategic Planning

Lead and develop a strategic plan that includes a robust digital infrastructure.

Clarify objectives and priorities for network delivery in line with operational capacity, financial parameters, estates and contract requirements.

Promote the engagement of all PCN practices and act as an ambassador for the network.

Proactively build relationships with system leaders to help influence proactive and new models of care.

Use business intelligence tools to aid data-driven decisions.

Operations

Lead the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to services for patients.

Ensure that digital and operational PCN transformation is embedded in, and aligned with, Integrated Commissioning System (ICS) and national strategies.

Provide oversight of, and accountability for, the delivery of PCN contracts and specifications.

Line manage the PCN staff with a view to delivering high quality primary care services in line with the contract specification to support transformation and practice resilience.

Oversee training, personal development and continuing professional development of PCN staff.

Identify and record risks and issues and develop contingency plans.

Proactively drive change initiatives and project-manage mobilisation plans.

Finance and Governance

Work alongside the A31 PCN Finance Manager to:

Ensure accurate financial records are maintained.

Monitor and check the accuracy of the submissions for financial reimbursements and other funding flows

Compile and present accurate, timely and meaningful financial reports.

Ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness

Develop and maintain high standards of corporate governance.

Digital Infrastructure

Review and improve the PCNs digital maturity

Ensure the PCN maximises its use of business intelligence tools.

Improve adoption of new technology to enhance patient access and experience and increase PCN productivity.

Use data, and improve data quality, to:

Understand demand, capacity and activity and drive improvements in:

- Patient experience of access

- Operational efficiency

- Staff experience at work

Support population health management, improvements in care quality and PCN operational efficiency

Relationship Management

Build relationships and facilitate collaboration between practices to support the delivery of care to each others patients (for example; delivery of enhanced access or other hub type working arrangements).

Foster a culture of collaboration and promote learning to drive continuous improvement.

Build on established engagement with member practices Patient Participation Groups and other stakeholders to inform service development initiatives.

Develop and deliver a communication plan to promote PCN activities using a wide variety of channels.

Lead the development and embedding of PCN culture, values and reputation

Proactively engage with stakeholders, e.g. patients, staff, practices, commissioners, partner organisations, local Councils and other stakeholders, with a view to continuous service improvement and identifying future service transformation opportunities.

Represent the network in every aspect of its business operation.

HR and Workforce Planning

Oversee recruitment, induction, training, performance reviews and HR elements of PCN staff management.

Develop a coherent workforce plan to support recruitment.

Facilitate actions to promote PCN staff retention.

Other

Be flexible and adapt in response to the changing requirements of this evolving role.

Take a hands on approach to leadership to steer the PCN and lead by example.

Person Specification

Qualifications

Essential

• Degree-level qualification or significant evidence of academic study, work or research.

Desirable

• Masters level qualification in business management or similar.

Experience

Essential

• Evidence of previous experience of working in a leadership or senior management role.
• Demonstrates previous experience of delivering large-scale change and/or collaborative projects.
• Evidence of project management experience.
• Familiarity with data-driven quality improvement processes.
• Experience in workforce planning, forecasting and development.
• Proven problem solving and analytical skills.
• Strategic thinker, negotiator and influencer.
• Evidence of successful implementation of IT solutions that deliver business benefits.
• Achievement driven to ensure programmes are successfully implemented.
• Awareness of basic finance principles, assessment and planning.

Desirable

• Awareness of sensitivities of working in a clinical environment.
• Sound working knowledge of Primary Care Networks.
• Experience of working within general practice environments.
• Familiarity with PCN reporting tools.
• Familiarity with PCN Directed Enhanced Service (DES) and Investment and Impact Fund (IIF) requirements.
• Experience of Care Quality Commission (CQC) requirements and related practice preparatory activity.
• Familiarity with the Covid vaccination programme.
• Experience of contracting for services.

Personal attributes

Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Ability to use own initiative, discretion and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Flexible and cooperative.
• Ability to identify risk and assess/manage risk when working with individuals.
• Able to provide leadership and to finish work tasks.
• Problem solving and analytical skills.
• Ability to maintain confidentiality.
• Professional calm and efficient manner.
• Effective organiser, influencer and networker.

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, video conference and face to face.
• Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians and to effectively articulate complex themes.
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Flexible and able to manage sudden and unexpected demands.
• Effective time management (planning and organising).
• Strategic thinker and planner with the ability to consider and act upon complex issues.
• Prioritise own work effectively and to direct activities of others.
• Demonstrate personal accountability, emotional resilience and work well under pressure.

Desirable

• Ability to develop business cases.
• Knowledge of local demographic and public health priorities.
• Awareness of challenges within the wider health arena.
• Awareness of governance requirements within a PCN.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

A31 Primary Care Network

Address

Alton Health Centre

Anstey Road

Alton

Hampshire

GU34 2QX

Employer's website

https://www.wilsonpractice.co.uk/ (Opens in a new tab)