Job summary
Can
you communicate well under pressure? Are you a warm person who is
sensitive to what others need? Could
you help our patients to get the care they need from our medical
team? If so, read on!
So
what is like to work in Birley Reception?
Getting
to support both patients and
the medical team is rewarding and fulfilling. What you do will mean a
lot to our patients; you'll put their mind at ease, often you'll make
their day! You get to be a proud member of our NHS.
No
two days are the same. You'll be always learning, solving problems
and taking the pressure off the medical team. It is stressful at
times. There's never a dull moment! There are supportive staff to
bounce things off and we have a friendly medical team.
Main duties of the job
At
times patients will be upset, frustrated or angry. You will need to
listen, try to understand and empathise. It helps if you can put
yourselves in their shoes.You
will need to work with care and attention in a fast paced environment
and multitask even when under pressure. We will expect you to be
professional;
honest, reliable and respectful under pressure. Confidentiality is a
must.
You
often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect
patients elsewhere and do so with confidence and warmth. At
times you have to think outside the box.
You'll
need to enjoy working closely with others, be positive, encouraging
and someone who like to have a laugh. You'll need to be able to spot
when someone's having a bad day and treat them sensitively. Also, it
helps if you
can
speak up when you're
having a bad day too! We
also need people who are willing to work with their weakness, who
welcome feedback and guidance.
About us
The 'Birley Way'
We want all our staff to reach their potential and take on new responsibilities. Making progress is encouraged. There are always opportunities arising to branch out into other roles in the surgery.
Whilst the work can be demanding, we have a relaxed and supportive team. Everyone is included in decisions. You work under own steam, with freedom about how you go about your work.
Other practicalities
We give generous holidays and a decent salary with opportunity to join the NHS pension scheme
We are just 2 minutes walk to the tram stop, we have excellent public transport links and a large free car park.
We are offering a part time weekday post. Days of work and hours will be confirmed at the interview and include up until 18.30.
If you like the sound of working with us and feel you could thrive with the challenges, we would love to hear from you!
Job description
Job responsibilities
These are the tasks you would be expected to develop into doing.
1. Skilfully manage patients who may be distressed or anxious as they navigate the NHS.
2. Explore patients situation and pass this on accurately to clinicians.
3. To know the most suitable options we have for different patient problems, both at the surgery and elsewhere.
4. To be able to navigate and use the GP computer systems and word processing.
5. To learn the systems for medication requests and support patients through this.
We expect you to fulfil your tasks in the following ways.
1. To demonstrate patience, empathy and care with patients on the phone and in person.
2. To be a positive presence in the team; friendly, encouraging, fun, hard working and flexible
3. To demonstrate an ability to be aware of your impact on others and to deal sensitively with others. Asks good questions, listen and engages.
4. When any personal weaknesses are discussed, rather than being defensive, being keen to accept the challenge to learn and grow. Demonstrates asking for help.
5. To be keen to learn and take on new responsibilities and roles.
6. To demonstrate high levels of professional behaviour; honest, respectful, reliable and calm under pressure.
7. To demonstrate the ability to learn to manage challenging tasks with minimal errors.
8. To thrive on freedom to navigate complex problems with flexibility, rather than carrying out instructions and following rules
Job description
Job responsibilities
These are the tasks you would be expected to develop into doing.
1. Skilfully manage patients who may be distressed or anxious as they navigate the NHS.
2. Explore patients situation and pass this on accurately to clinicians.
3. To know the most suitable options we have for different patient problems, both at the surgery and elsewhere.
4. To be able to navigate and use the GP computer systems and word processing.
5. To learn the systems for medication requests and support patients through this.
We expect you to fulfil your tasks in the following ways.
1. To demonstrate patience, empathy and care with patients on the phone and in person.
2. To be a positive presence in the team; friendly, encouraging, fun, hard working and flexible
3. To demonstrate an ability to be aware of your impact on others and to deal sensitively with others. Asks good questions, listen and engages.
4. When any personal weaknesses are discussed, rather than being defensive, being keen to accept the challenge to learn and grow. Demonstrates asking for help.
5. To be keen to learn and take on new responsibilities and roles.
6. To demonstrate high levels of professional behaviour; honest, respectful, reliable and calm under pressure.
7. To demonstrate the ability to learn to manage challenging tasks with minimal errors.
8. To thrive on freedom to navigate complex problems with flexibility, rather than carrying out instructions and following rules
Person Specification
Qualifications
Essential
- No specific academic qualifications required.
- We do not want to rule anyone out based on their academic achievement.
- What is essential is that you that role excites you and that you feel you could thrive with the challenges.
Desirable
Experience
Essential
- There is no specific employment experience required. However we will be looking for people who have already developed in the areas described in the job description.
Desirable
- Candidates who can make a good cuppa will be looked on favourably!
Person Specification
Qualifications
Essential
- No specific academic qualifications required.
- We do not want to rule anyone out based on their academic achievement.
- What is essential is that you that role excites you and that you feel you could thrive with the challenges.
Desirable
Experience
Essential
- There is no specific employment experience required. However we will be looking for people who have already developed in the areas described in the job description.
Desirable
- Candidates who can make a good cuppa will be looked on favourably!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.